Service Administrator - ONSITE at SCIEX in Redwood City, California

Job Description:

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

This Service Administrator is a specialized and highly focused individual that facilitates the day-to-day administration activities and a problem solver to help the team meeting and exceeding the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross functional and front-line teams and its contribution is crucial to the success of the installation and service of our products.

This position reports to the Manager, Service Administration/Customer Service and is part of the Customer Service Team located in Redwood City, CA and will be ONSITE five days a week.

In this role, you will have the opportunity to:

• Specialize on the execution of reports daily/weekly/monthly; new booked and shipped orders, KPIs and Time & Material service requests. Execute on customer requests, via phone, fax, email, or other electronic means. Comfortable training new associates.


• Responsible of the consistency and integrity of the regional Install Base, including warranty records. Responsible of maintaining regional metrics in good standing and as per team's protocols.


• Specialist in facilitating the instrument replacement and coordinating the successful return of serialized components. Drives revenue recognition though the Instrument acceptance documentation and more.

The essential requirements of the job include:

• Associate's degree (A.A) with 2+ years of relevant experience OR High School Diploma (GED equivalent) with 4+ years of relevant experience.


• "Relevant experience" is defined as hands-on experience in Service Administration, Customer Service, Sales Administration or similar role


• Demonstrated experience representing team in new product launch conversations, projects and process improvements and events

It would be a plus if you also possess previous experience in:

• Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists


• Experience in MS Office suite, Salesforce.com, Oracle 12, TEAMS, Miro

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $31.00-$35.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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