Operations Team Lead at Oregon Pacific Bank in Roseburg, Oregon

Job Description:

Oregon Pacific Bank

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran's status.

Full Time
Supervisors/Leads
Roseburg Branch, Roseburg, OR, US
Yesterday
Requisition ID: 1274

JOB SUMMARY: Provide assistance to new customers and established clients. Provide a variety of client savings, checking and credit account transactions. Responsible for the efficient operation of the teller duties and compliance with federal and state regulations as well as Bank policies and procedures.

JOB SPECIFICATIONS:

• Education: High school graduate or equivalent
• Experience: 2 years experience as a Teller

SKILLS:

• Demonstrated knowledge of Business English
• Demonstrated competency in, and knowledge of, all branch banking operations
• Demonstrated competency in vault operations and procedures
• Demonstrated competency in cash control procedures
• Demonstrated knowledge of financial institution operations, policies, procedures and regulations
• Demonstrated ability to interpret bank policies and procedures to clients
• Demonstrated willingness to assume responsibility
• Demonstrated ability to lead, supervise, and train department staff
• Demonstrated ability to be detail oriented with good problem solving skills
• Demonstrated competency in written communication and presentation skills
• Demonstrated competency in providing exemplary client service in a professional manner
• Demonstrated ability to deal with clients under circumstances requiring tact and diplomacy
• Demonstrated ability to tolerate high levels of stress
• Demonstrated competency in basic mathematical skills such as calculating interest and percentages
• Demonstrated ability to use photocopying equipment
• Demonstrated ability to lift bags of coins up to 30 pounds

ESSENTIAL FUNCTIONS:

• Supervision of operational staff
• Uses software applications as required by specific job functions
• Balances cash and ATMs, cash shipments and orders cash
• Uses procedures and forms relating to the activities of the assigned work unit
• Provides efficient and courteous client services, cross-marketing products and services to generate new business when appropriate
• Maintains knowledge of deposit and non-deposit services and products
• Acts as a backup to open and maintain accounts offered by the Bank by identifying client needs
• Acts as a backup to prepare and maintain account paperwork including signature cards, check orders, transfers and service charges
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into the computer records
• Cashes checks and processes withdrawals; pays out money after verification of signature and client balances
• Relates complete account information to clients in a timely manner
• Makes decisions when processing Non-Sufficient Funds
• Approves deposits and checks cashed over teller limits

• Researches teller outages and performs adjustments
• Counts, checks and packages coins and currency
• Promotes and explains other Bank services such as residential loans, IRAs, certificates of deposit, safe deposit boxes, and cashier’s checks

• Receives mortgage, consumer loan and other payments and ensures the payments match balances due
• Makes credit card advances
• Researches debit card transaction questions through DCI
• Processes wire transfer
• Sells cashier’s checks
• Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies as necessary.
• Prepares change order for commercial clients
• Assists clients to reconcile checkbook
• Assists in training tellers on all aspects of branch operations
• Ensures the teller stations are properly stocked with forms, supplies, etc.
• Assists with audits
• Reports malfunctions of teller terminals and other equipment
• Becomes knowledgeable of compliance issues
• Prepares and reviews monthly certifications
• Other duties as assigned to meet client and operational needs

RELATIONSHIPS:

• Responsible for interacting with operational staff in a positive manner
• Responsbile to the Branch Manager for the fulfillment of functions and responsibilities
• Extensive contact with the Consumer Loan Rep. for the fulfillment of the Consumer Loan functions
• Will have extensive contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank
• Have a presence in the local community by attending community events

WORK CONTEXT:

• Ability to concentrate and focus on essential functions in appropriate priority order is required.
• Requires interactions with clients and co-workers in sometimes difficult circumstances requiring patience
• Requires being punctual, dependable, detail oriented and responsible for work outcomes and results.
• Requires sitting for long periods and traveling to other departments and locations, as needed.
• Requires counting money accurately
• Requires contact with others by telephone, use of electronic mail, and face-to-face interactions.
• Requires completion of assigned on-line training courses with a passing percentage.
• Professional environment requiring appropriate professional demeanor and attire.
• Work is performed indoors in environmentally controlled conditions.

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
• Influence. Be an active player in participating, building and contributing to service.
• Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
• Problem Solving. Being creative, problem-solving mentality to every situation. See alternatives, take initiative, and assume responsibility for your actions.
• Communication. Keep others informed and up to date. Actively listen and learn from each other.
• Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.

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