IT Support Specialist at Scepter Manufacturing, LLC in Miami, Oklahoma

Job Description:

Overview

The IT Technician Intern will install, configure, maintain, and troubleshoot company computers and peripherals, and common computer-related problems. This individual will come in close contact with other company employees and should be prepared to provide customer-oriented technical support when required.

Qualifications

• Support-level knowledge in Windows 10 operation systems and/or iOS
• Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
• In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner
• Demonstrate the capacity for organization and prioritization in a technical environment
• Good verbal and written communication skills
• Analytical skills with an ability to evaluate problems and issues, make recommendations for courses of action
• Interpersonal skills necessary to work well with others in teams and collaborative work situations
• Ability to accept change and adapt to organizational change and shifting priorities
• Good verbal and written communication skills

• Maintain, configure, support, and implement desktop computing hardware and software technologies, both on premise and as well as cloud-based platforms such as Office 365 and other SaaS systems
• Troubleshoot technical issues, provide technical support, and facilitate trouble tickets
• Execute hardware, software, and licensing inventory tracking and control
• Maintains spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced
• Troubleshoot and maintain wired and wireless company network