Director, Retail Operations at ICMA-RC dba MissionSquare Retirement in Washington, Washington DC

Job Description:

Join a great place to work with MissionSquare Retirement, a non-stock, non-profit, independent 501(c)(3) financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated exclusively to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Client Experience team.

The Director of Retail Operations will oversee all aspects of the company's wealth management operations, including technology platforms and integration, compliance and other operational support functions. They will be a key member of the leadership team and will collaborate closely with other senior leaders to ensure that the company is well-positioned for growth and success.

Essential Functions for this role include:

• Manage day-to-day operations including integrated platform technologies (custodian, trading, planning, etc.), operations and client support functions.


• Develop and maintain written operational policies and procedures to reflect current best practices.


• Identify problematic areas and work with the team to implement strategic solutions.


• Monitor and oversee third party vendor and custodian performance as it relates to daily operations to ensure quality and cost effectiveness. The ideal candidate will have experience working with wealth management platform providers and custodians e.g., Envestnet, Vestmark, Orion, Charles Schwab, Pershing, Apex, and/or Fidelity


• Ensure the company is compliant with all regulatory requirements and manages operational risk


• Collaborate with the firm’s IT and risk management units to ensure timely resolution of open issues.


• Develop and maintain written training materials used to train and acclimate new employees to the firm’s procedures and systems.


• Oversee support staff and provide performance feedback

If you have the following skills, we encourage you to apply:

• 15+ years' experience in financial management


• 10+ years in a financial leadership role


• Minimum education: Bachelor's degree (preferably in accounting or finance)


• Strong working knowledge of wealth management platform providers and custodians (e.g., Envestnet, Vestmark, Orion, Charles Schwab, Pershing, Apex and/or Fidelity)


• Strong working knowledge of Broker Dealer, RIA and Insurance Agency Operations


• Demonstrate effective communication, leadership, problem-solving and strategizing skills; experience working/ presenting to auditors, executives, and Board of Directors


• Agile, continuous improvement mindset; ability to identify and implement processes and system improvements.


• High integrity, purpose-driven, DEI mindset with a strong interest in developing / educating colleagues in financial matters.


• Technically grounded in planning, budgeting, controls, financial and management reporting, and systems


• Full Licensure: Series 7, 24, and/or 63,65,66

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions


• Varied incentive plans


• Flexible/Hybrid work schedules


• Wellness programs


• Tuition reimbursement


• Professional and career development courses


• Mentoring programs


• Volunteerism program 

 As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.

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