Team Lead, Dispatch at Medical Transportation Management in Tucson, Arizona

Job Description:

At MTM/AAA, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!

What will your job look like?

The Team Lead, Dispatch plays a crucial role in overseeing the efficient daily operations of the dispatch team. Acting as a mentor and subject matter expert, the Team Lead, Dispatch will guide other team members. This role involves monitoring all daily tasks to ensure their completion and providing basic Workforce coverage when the team is absent. The ideal candidate will demonstrate strong leadership, problem-solving, and communication skills to cultivate a productive and positive work environment.

Location: Tucson - 1055 East 18th Street Tucson, AZ 85719

What you’ll do:

• Oversee the daily workflow of dispatch operations


• Assign trips and coordinate with third-party providers to ensure operational efficiency


• Serve as the team’s Subject Matter Expert, both locally and externally


• Act as a mentor to employees and assist with the development of team members


• Act as a back up to the Supervisor, Dispatch when needed


• Provide coverage or find suitable replacements for employees who call out


• Perform tasks as directed by the supervisor


• Report employee scorecards to the supervisor


• Serve as the primary liaison for employees, relaying information to management


• Assist in achieving business KPIs and strategic goals


• Troubleshoot and resolve technical issues while navigating multiple systems


• Maintain comprehensive knowledge of company protocols, products, and services


• Support special projects as needed

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent


• 1 year of customer service experience


• Experience in coaching, mentoring, and fostering a positive workplace environment


• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook


• Familiarity with Medicaid and Non-Emergency Medical Transportation (NEMT) programs preferred

Skills:

• Strong leadership and supervisory skills


• Effective mentoring and coaching abilities


• Technologically adept with troubleshooting experience


• Excellent analytical and strategic planning skills


• Strong verbal and written communication skills


• Exceptional organizational and time-management skills


• Ability to motivate and drive team productivity


• Ability to maintain confidentiality and work effectively in a fast-paced environment


• Multitasking proficiency with Contact Center systems

Even better if you have...

• Familiarity with Medicaid and Non-Emergency Medical Transportation (NEMT) programs preferred ​

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay


• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Hourly Pay Rate: $19.00

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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