Client Support Associate at Accolade in El Paso, Texas

Job Description:

About Accolade

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.



Role overview



As a Client Support Associate (CSA) you will work to provide your colleagues accurate and timely solutions to their clients' barriers. This role is the sole administrative support of an Accolade team..



A day in the life...



Timely and accurate resolution of tasks:

• Ensure the smooth flow of outbound notes and other correspondence as needed.


• Identify providers based on client needs and preferences


• Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment


• Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client's request


• Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients.


• Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence.


• Maintain a record of provider engagement experiences to continuously improve our search processes and results


• Use a combination of IT tools, direct contacts and personal influence to find provider options for clients


• Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires


• Assure Note cards and other correspondences are mailed timely.


• Do web based non-clinical research as needed.


• Special administrative projects as requested


• Comply with Company and HIPAA guidelines


• Other administrative tasks as assigned by your team's steward.

Health Assistant peer education and relationships:

• Health Assistant and CSA collaborate to identify gaps in knowledge and process


• Support Health Assistants and peer CSAs when struggling to use a tool or find a provider


• Health Assistants and your peers trust you

What we are looking for...




Required:

• High School Diploma/GED


• 1+ years employment experience in the customer service industry, the service industry, administration, or reception


• 1+ years hands on experience with web-based applications

Preferred:

• Demonstrated ability to utilize multiple systems while navigating variable content and process


• Process orientation and concise documentation


• Excellent verbal and written communication


• Shows a sense of urgency, self-motivated


• Time management and prioritization


• Able to work quickly and maintain flexibility/adaptability


• Critical thinking and problem-solving ability


• Demonstrated attention to detail


• Ability to learn new systems and concepts quickly and retain information


• Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc)


• A team player capable of working effectively with individuals across teams


• Commitment to quality


• No healthcare background required

Salary: $18/hr



Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
  


• HDHP medical plan with generous employer contributions towards an HSA
  
  


• 401(k) Retirement Plan with matching employer contributions
  
  


• Open Time Off
  
  


• Generous Holiday Schedule + 5 floating holidays
  
  


• 18 weeks of paid parental leave
  
  


• Subsidized commuter benefits programs
  
  


• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
  


• 1 Volunteer days per year
  
  


• Employee Stock Purchase Plan (ESPP) w/ employee discount
  
  

We strongly encourage you to be vaccinated against COVID-19.




Our people are the Heart of Accolade


Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:



Member Obsessed


For everything we do, we ask ourselves: Is this going to make our member's life measurably better?



Be Fearless


We think differently. We do what's never been done. We are reinventing healthcare every step of the way.



Stronger Together


We honor the differences among one another and know that our unique perspectives drive us forward.



Genuine Care


We care deeply about the human beings we work with and serve. We have each other's back.



Embrace Reality


We bring the data, tell the truth, and trust each other.



Relentless Execution


We operate with a bias for action. Take initiative, move fast & have fun.


Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.


Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.


To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.


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