Machine Monitoring Specialist at AgPro in Boston, Georgia

Job Description:

Purpose
Responsible for monitoring, distributing, and tracking Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime for customers. This position is a full-time desk job located at the Machine Monitoring Center at the Ag-Pro Corporate Office in Boston, GA.
Job Duties:

Monitor incoming Alerts, Diagnostic Trouble Codes and product recalls for distribution to store team. The store Service Manager will then relay summaries of actionable recommendations to the customer for resolution
Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Maintains current knowledge of John Deere and competitive products

Job Requirements:

Previous experience as a Service Manager or Service Writer preferred, but not required
Demonstrated outstanding customer service and communication skills
Experience with basic computer functions; experience using Deere systems preferred
Experience writing and speaking effectively to individuals and groups
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
High School Diploma, GED or equivalent experience required for this position

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer
All positions require pre-employment screening.
Must be authorized to work in the United States.
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