Member Concierge at ST ANDREWS COUNTRY CLUB in Boca Raton, Florida

Job Description:

Position Summary:

The purpose of this position is to provide service quality standards that affect member satisfaction to create favorable lasting impressions.

Essential Responsibilities:

• Provide a sincere welcome to all members and guests upon entering the club facility;


• Answer the Club’s main phone PBX console and direct all calls properly to the intended destination.


• Provide any needed support services for members/guests while at the club;


• Provide additional support to communications staff


• Provide assistance to the membership and or guests for the following; assist with printing of e-tickets or airplane boarding passes, issuance of guest cards, mailing of letters and or packages


• Expose members to any upcoming events and club additional experiences that they might enjoy


• Anticipate members’ needs and desires; to turn a satisfactory experience into an exceptional one;


• Have knowledge of the club’s daily operations, banquets, functions of the day, hours of operation and surrounding area;


• Provide any and all club printed material for incoming members and or guests;


• Log all activities including member and or guest comments;


• Demonstrate knowledge of local area, attractions, and events of acceptable quality;


• Provide information to members and or guests about the local area to include directions, attractions, transportation, shows, dining venues, dining reservations if requested, dog sitters and childcare;


• Respond to any members’ or guest’s questions or problems in a timely, professional manner;


• Resolve all issues concerning members’ or guest’s complaints/concerns and maintain daily logs;


• Respond to member or guest requests for assistance and information professionally and promptly;


• Deliver messages for members or guests;


• Responsible for taking and distribution of dining room to go orders;


• Coordinate deliveries with other departments.


• Coordinate transportation needs for members and or guests.


• Be available to fill in as needed to ensure the smooth and efficient operation of the club as directed by General Manager or immediate supervisor.


• Performs other related duties as assigned by the direct supervisor.


• Other duties may be assigned as business demands.

Knowledge and Skill Requirements:

• Familiarity with Word, Excel and PowerPoint


• Excellent communication skills


• Excellent phone etiquette and following standard procedures consistently


• Have knowledge how the emergency fire alarm system operates at the Club


• Excellent customer service skills


• Be familiar with the local community, area and region


• Good problem solving skills


• Good organizational skills


• Good time management skills


• Ability to read and comprehend simple instructions


• Ability to effectively present information in one-on-one situations with members, guests and or employees in various situations

Physical Requirements:

• Requires extended period of time sitting, working at a computer


• Be physically able to lift, reach, bend and stoop


• Be able to safely lift objects weighing up to 20 pounds

Education & Work Experience Requirements:

• Two to three years of related experience and/or training; or equivalent combination of education and experience.