Dispatcher at Overhead Door Corporation in Londonderry, New Hampshire

Job Description:

Qualifications Required

• Experience working with ERP systems, Oracle preferred.

• Working knowledge and proficiency with Microsoft Office Suite of products.

• Minimum of two year of dispatch experience required.

• Excellent written and verbal communication skills required.

• Self-motivated, requires minimal supervision.

• Time management and organizational skills required.

• Ability to handle multiple priorities.

Educational Requirements

• High School Diploma or equivalent required, college degree preferredQualifications Required

• Experience working with ERP systems, Oracle preferred.

• Working knowledge and proficiency with Microsoft Office Suite of products.

• Minimum of two year of dispatch experience required.

• Excellent written and verbal communication skills required.

• Self-motivated, requires minimal supervision.

• Time management and organizational skills required.

• Ability to handle multiple priorities.

Educational Requirements

• High School Diploma or equivalent required, college degree preferredResponsibilities

• Receive incoming service calls for one or more locations.

• Prioritize and dispatch service calls with best available Technician to complete job.

• Create Service Requests in Oracle system and assign to designated Technician.

• Redirect calls not pertaining directly to dispatching duties to the appropriate party in a timely manner.

• Maintain Technician on call schedule.

• Ensure proper communication with customer to gather all pertinent information for service call.

• Consistently follow-up with customer to ensure completion and satisfaction.

• Promote the sale and implementation of service agreements to customers.

• Provide administrative assistance to Service Manager.

• Perform other assignments as directed by manager in support of service operations.

• Complete all timesheets accurately and send out weekly in the timeframe required by HR and Management.

• Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.Responsibilities

• Receive incoming service calls for one or more locations.

• Prioritize and dispatch service calls with best available Technician to complete job.

• Create Service Requests in Oracle system and assign to designated Technician.

• Redirect calls not pertaining directly to dispatching duties to the appropriate party in a timely manner.

• Maintain Technician on call schedule.

• Ensure proper communication with customer to gather all pertinent information for service call.

• Consistently follow-up with customer to ensure completion and satisfaction.

• Promote the sale and implementation of service agreements to customers.

• Provide administrative assistance to Service Manager.

• Perform other assignments as directed by manager in support of service operations.

• Complete all timesheets accurately and send out weekly in the timeframe required by HR and Management.

• Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.