Principal Clinical Specialist, Aortic at Medtronic in Memphis, Tennessee

Job Description:

We anticipate the application window for this opening will close on - 19 Dec 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

The Aortic Clinical Specialist provides technical, clinical, educational and sales support to ensure safe adoption and growth of the Medtronic Aortic technology . The Aortic Clinical Specialist works closely with physician implanting teams , the Medtronic Aortic Field Sales and Cardiovascular field organizations to drive procedural and practice success.

• Technical and Clinical Support (50%)

• Provide clinical expertise for Aortic implanting centers, including case sizing and planning, and providing technical support in accordance with the instructions for use, and best-practices to facilitate procedural consistency and best clinical outcomes .

• Educational Support (35%)

• Provide support for site performance and to facilitate procedural growth . Assist in education and training activities with physicians, hospital support staff and Medtronic personnel . Stay abreast of , and communicate , clinical data regarding Medt ronic products and Aortic therapies.

• Sales Support (15%)

• Collaborate and strategize with territory sales representative and Aortic field organization in achieving sales targets and executing business plans .

A DAY IN THE LIFE: POSITION RESPO NSIBILITIES:

The following responsibilities are to be performed as appropriate in case support .

• Technical and Clinical Support

• Provide quality technical support to help s ites achieve procedural success.

• Provide technical support to Medtronic employees and implanting teams for Aortic implant procedures in accor dance with Medtronic guidance.

• Provide technical leadership for Aortic device procedures . Educate implanting teams on proper indications for Aortic procedures . Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise .

• Provide comprehensive technical support including knowledge of imaging modalities (angiography/CT), wires and catheters , and ancillary procedural solutions.

• Knowledge of Medtronic Aortic product IFUs for sa fe and effective use of devices.

• Develop and maintain comprehensive clinical and technical product knowledge .

• Understand current published Aortic and relevant literature .

• Recognize and understand competitive products, industry trends, and Aortic/Peripheral portfolio . Liaison with Upstream Marketing for technology improve ments and next generation needs .

• Educational Support

• Oversee local education and training activities including coordination and set up of procedure simulators, facilitation of simulated Aortic procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post Aortic procedure s.

• Provide education on safe and effective use of Medtronic products .

• Educate /train/In-service general surgery, vascular and cardio-thoracic fellows, and residents.

• Ensure all vascular and cardio-thoracic fellows and residents are entered into the Aortic National Database.

• Graduate all residents and fellows in SalesForce to ensure an appropriate handoff to the receiving territory.

• Customer Service and Sales Support

• Support district sales strategy working with sales representatives and managers to achieve business plans within the Aortic business . Contribute to the deve lopment of a strong team effort .

• Ensure comprehensive technical and customer support within territory to maintain superior customer service levels and effective time management .

• Shared responsibility of inventory management. To include customer management of inventory orde ring, shelf stock, stagnant and returns . Ensuring there is no expired inventory in the field or implanted in a patient.

• Identify , establish , and maintain productive working relationships with key decision makers, customers and their staff, adminis trative staff, etc.

• Participate in customer/society edu cation meetings and conventions where appropriate .

• Respond to customer requests and resolve complaints i n a prompt and effective manner .

• Report d evice complaints within 48 hours through Medtronic mPXR in order to ensure proper reporting and compliance of device and procedural issues.

• Help drive and maintain quality initiatives and g lobal best practice initiatives .

• Maintain high standards of personal presentation and promote a professi onal personal and company image .

• P rofessional Development

• Assist in training new hires to Medtronic Aortic team .

• Administrative Responsibilities

• Submit accur ate and timely expense reports . All reports should be submitted every two weeks.

• Maintain completion of all assigned Cornerstone trainings and assigned Allego trainings.

• Schedule travel arrangements through Concur to ensure multi ple objectives are accomplished .

• Maintain hospital eligibility/access with variou s vendor credentialing services .

• Communication

• Maintain a high level of communication with appropriate Aortic sales and leade rship within assigned geography .

• Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and othe r appropriate company personnel .

• Always ensure a professional standard of written and verbal communication .

• On-Call

• Provide on-call case support for territories where needed. This includes week nights and weekends.

• Travel

• Travel within the region, area and nation may be required up to ≥50% of time.

• Travel may require overnight stays.

MUST HAVE - BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• High school d iploma and 11 years ' clinical or healthcare sales experience with at least 7 years ' experience in the Vascular Industry , OR Associate Degree and 9 years ' clinical or healthcare sales experience with at least 5 years' experience in the Vascular industry , OR Bachelor's degree and 7 years ' clinical or healthcare sales experience with at least 3 years' experience in the Vascular industry

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

• Associate's Degree in engineering , nursing, or the sciences .

• Bachelor's Degree in Business or Science

• Experience with wire s, balloons, catheters, stents

• Exceptional understanding of cardiac and vascular ana tomy, physiology, and pathology

• Experience communicating product's market advantages to physici ans and hospital administration .

• Experi ence managing multiple accounts .

• Experience teaching and educating medical personnel, peers and technical support personnel

• Imaging interpretation experience ( CT, Angiograms)

• Expertise with Microsoft Outl ook, Excel, Word and PowerPoint

• Excellent in fluencing and consulting skills

• Excellent interpersonal and written commu nication skills

• Ability to make timely and sound decisions

• Strong project management skills with e xperience coordinating programs

• Thorough working knowledge of medical terminology, medical procedures and the medical device industry

• Excellent cu stomer service skills

• Effectively build and maintain positive relationships with peers and colleagues across orga nizational levels and functions

• Ability to coordinate/ participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

• Excellent interpersonal, written and verbal communication skills

• Strong work ethic in accomplis hing objectives of the position

PHYSICAL JOB REQUIREMENTS:

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to be independently mobile . The employee is also required to interact with a computer, and commun icate with peers and co-workers

• Able to lift 20 pounds

• Extended periods of time doing computer-based work

• Hearing, sight and speaking ability

• Ability to use computers and CT reconstruction programing.

• Ability to travel extensively by car and plane. Must have valid driver's license for state of r esidency and active vehicle insurance policy

• Wear lead apron for long periods of time (2-3hrs on average)

• Ability to operate a moving vehicle

• Ability to work in Cath Labs or OR's with radiation exposure

• Ability to trave l with overnight stay up to 50- 75% of t he time (geography variability)

• Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work- schedule

• Must have a valid driver's license and active vehicle insurance policy . In addition, your driving record will be reviewed and will be considered as part of your application

ENVIRONMENTAL EXPOSURES:

• Infectious disease; radiation; blood borne pathogens

• Must be able to wear all required personal protective equipment (PPE)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$100,000.00 - $105,000.00

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document&current_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.