MMS Customer Connectivity Support Manager at McKesson in Richmond, Virginia

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


The MMS Customer Connectivity Support Manager is responsible for managing and enhancing the connectivity processes and support services that facilitate seamless data exchange with customers. This role requires a keen understanding of EDI systems, strong leadership capabilities, and a focus on delivering exceptional customer service. The ideal candidate will ensure that all EDI operations are efficient, accurate, and aligned with the organization's standards and customer needs.



Minimum Qualification : Degree or equivalent experience. Typically has 6+ years of professional experience and 1-2 years' supervisory experience



Critical Skills :

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  Team Leadership: Lead, mentor, and manage a team of connectivity support specialists, promoting a collaborative and customer-focused work environment.


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  EDI Operations Management: Oversee the maintenance and support of connectivity setup, ensuring reliable and secure data exchange with customers.


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  Customer Support: Serve as the primary point of contact for connectivity-related inquiries and issues, providing expert-level support and troubleshooting to resolve customer challenges swiftly.


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  Process Improvement: Identify opportunities for optimizing processes and workflows, implementing solutions to enhance efficiency and accuracy.


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  Collaboration: Work closely with internal teams and external partners to ensure solutions meet the evolving needs of customers and align with organizational goals.


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  Vendor Management: Manage relationships with vendors and service providers, ensuring high-quality service delivery and support.


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  Training and Documentation: Develop and maintain comprehensive documentation and training materials for processes and systems. Conduct training sessions for team members and customers as needed.


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  Compliance and Security: Ensure all activities comply with relevant industry standards and regulations, implementing security measures to protect data integrity and confidentiality.

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson.



We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$75,000 - $125,000



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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