Sr Depot Repair Technician at Thermo Fisher Scientific in Tewksbury, Massachusetts

Posted in Other 10 days ago.





Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)



Job Description



Reports To: Field Services Manager


Location: East Coast - Tewksbury, MA



Position Summary:



Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.



Crucial Job Functions and Accountabilities:



  • Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.

  • Produce and distribute high quality Field Service Reports of work performed.

  • Promote and Quote service contracts for automation equipment customers.

  • Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.

  • Quality Control support including new process development, technical communications, training, and solving.

  • Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.

  • Maintain and update CRM database.


Minimum Requirements/Qualifications:




Travel Requirements:



  • Ability to travel overnight up to 25%


Educational Qualifications:



  • Associate Degree in an engineering related field or equivalent experience (Bachelor's degree preferred)


Experience Qualifications:



  • 3+ years' experience in mechanical troubleshooting and repair

  • High proficiency in technical troubleshooting and repair

  • Experience in customer relationship management

  • Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)

  • Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)

  • Strong oral and written communications skills

  • Ability to operate independently, with initiative, and good business judgment

  • Strong interpersonal and time management skills

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability lift and/or move up to 75 pounds



Physical Requirements / Work Environment




  • Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.

  • Prolonged periods of sitting required.



What We Offer





Compensation



  • Competitive Hourly Pay Rate

  • Additional shift differential for 2nd shift and 3rd shift positions

  • Annual performance-based bonus

  • Annual merit performance-based increase



Excellent Benefits




  • Benefits & Total Rewards | Thermo Fisher Scientific

  • Medical, Dental, & Vision benefits-effective Day 1

  • Paid Time Off & Designated Paid Holidays

  • 401K

  • Tuition Reimbursement

  • Employee Referral Bonus

  • Career Advancement Opportunities


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