On Site Customer Service Specialist - Kansas City, KS $1,000 sign-on bonus at Healthstat, Inc in Kansas City, Kansas

Job Description:

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.



ABOUT THE JOB



Marathon Health medical receptionists provide administrative support in Marathon On-Site medical clinics.



ESSENTIAL DUTIES & RESPONSIBILITIES

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering and/or referring inquiries


• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone


• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays


• Comforts patients by anticipating patients' anxieties and answering questions


• Ensures availability of treatment information for the provider by filing and retrieving patient records


• Maintains patient accounts by obtaining, recording, and updating personal and financial information.


• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.


• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.


• Assist Medical Assistants with Electronic Medical Record (EMR) data entry by entering patient information and other information as required. May scan and upload forms as necessary.


• Maintain confidentiality of patients and their records


• Perform other duties as assigned or required

QUALIFICATIONS



High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system; prior experience with ECW strongly preferred.



Pay Range: $19.00-23.00/hr plus $1,000 sign-on bonus



The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.


We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.



Marathon Benefits Summary



We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• 
  Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.


• 
  Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program


• 
  Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

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