Job Description:
Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who you are
You are a self-motivated team player with the ability to easily network in an international a nd cross-cultural environment, working in line with Alfa Laval drivers. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige. If the above sounds like you, this position might be just what you're looking for!
About the job
As a part of the team, you will:
• Provide first and second level technical support and manage internal customer
expectations
• Assist in the resolution of technical support issues including hardware/software configuration and installations, upgrades, maintenance, and troubleshooting
• Work as part of a global IT support team, contributing and assist with global IT support demand and IT projects.
• Collaborate with and communicate effectively with internal and external customers, peers and leaders in a high volume/high pressure environment
• Utilize multiple applications and technical tools to assist in troubleshooting,
communication, and time management
• Participate in team projects that enhance the effectiveness of the support center
• Own and track customer issues using case tracking systems
• Must be able to work independently and take initiative when appropriate keeping supervisors informed and maintain good documentation
What you know
• Degree preferred or equivalent experience
• 2+ years of related experience in IT (Helpdesk, PC builds, AD system administration, etc.)
• Aptitude for providing excellent customer service including clear communication, problem
solving and technical writing skills
• Possess good organizational skills and the ability to manage multiple issues
simultaneously within a fast paced and changing environment
• Positive self-starter, able to take direction, and work within a team environment
• Strong customer service orientation and ability to develop, and maintain, good working
relationships at all levels
• Strong Microsoft office products and suites skillset
• ServiceNow experience a plus
What's in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The hourly rate for this role is typically $30-32.
EEO/Vet/Disabled Employer
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