Our Ideal Candidate:Is passionate about education and believes every student should have access to world-class educationIs well-versed in instructional leadership and has a comprehensive understanding of classroom pedagogy and current educational practicesHas a strong interest and commitment to improving the teaching and learning occurring in K-12 classroomsHas experience developing and facilitating professional learning experiences and delivering training sessions in K-12 schoolsCan bridge the gap between theory and practical application to serve our clients better and inform product development about potentially impactful enhancementsCan create, develop and maintain relationships with district leaders (Superintendents and Assistant Superintendents), Principals, Assistant Principals, and industry partnersIs tech-savvy and can quickly learn new technologies and see the broader impact it could have.Is collaborative, detail-oriented, and committed to exceptional client serviceCan consistently adhere to processes and maintain up-to-date internal systems with client information and interactionsAdapts quickly in a fast-paced environmentKey Responsibilities:Client Relationship ManagementServe as the main point of contact for Classroom Mosaic within a portfolio of partner districts and schoolsProactively connect with clients to ensure their satisfaction, gather feedback, and enhance the platforms impact.Minimize client turnover, increase product adoption, and drive account growthIdentify clients that are at risk and raise awareness of potential issues and challengesWork closely with project leads to deliver exceptional platform implementation experiences and serve as a strategic partner to our clientsCultivate client champions and assist with creating case studiesWillingness to travel 10%-20% of the year for in-person client meetings and conferencesAccount Implementation and SupportDevelop and oversee account implementation by assessing client needs and delivering product updatesConduct webinars, training sessions, and support callsCreate and maintain support documentation tailored to the system and specific clients requirementsProvide effective technical support to usersWhere necessary, direct client requests to the appropriate internal team to ensure exceptional customer serviceStrategic Planning and Product DevelopmentUtilize customer feedback and requests to inform product enhancementsRepresent the client and their needs in internal discussions and planning to help direct product roadmap and improvementsEnhance current account management processes to improve effectivenessRenewal ManagementAssist with sales operations activities, including check-ins, contract signings, and billing supportTake charge of renewals for a diverse portfolio of partner districts by understanding budget cycles and preferred subscription optionsSkills & RequirementsExperience learning complex internal systems and gaining proficiency quicklyStrong analytical and problem-solving skills, including problem identification, analysis, action planning, and executionProficiency in CRM and customer support software, as well as Google Workspace/Microsoft OfficeExperience managing complex, technical projects with a focus on timely deliveryAbility to build relationships across multiple departments and externally with customersCustomer-facing experience with an outstanding customer service attitudeExcellent organizational and time-management skills, with the ability to prioritize multiple activities at onceSelf-motivated with the ability to work independently and inspire team growthAdvanced communication skills (verbal, written, and presentation) with the ability to translate complex information into easily digestible communications, including messages and presentationsAdaptability and flexibility in a fast-paced, high-growth environmentEducation and ExperienceBachelors Degree or higher (preferred)Experience in a role such as account manager, sales operations/enablement, technical project management, professional development, or customer support (preferred)Experience as a K-12 administrator or instructional coach (highly preferred)Physical RequirementsMust be able to lift and manipulate up to 15 - 30 lbs and travel via car or plane.Work EnvironmentOffice environment with conference, meeting, and break rooms.Occasional travel for conferences, client meetings and retreatsOperates under direct supervision with frequent reviews of work and, at times, with minimal supervisionThis position will be based in Irmo, SC.Why join our team?We are on a mission to help all K-12 schools provide a world-class education to every student.You will contribute to building and implementing our platform for continuous instructional improvement, which supports highly effective teaching and helps develop high-quality instructional leaders.We are rapidly growing, and your work will impact tens of thousands of teachers and hundreds of thousands of students.We are not the typical growth-at-all-cost software company; we have an owners mindset and make intentional long-term decisions.You will join a nimble team of exceptional members and have ample opportunities for personal and professional growth.You will have management opportunities as the team grows.Our BenefitsCompetitive salary401(K) & 5% company matchHealthcare, dental, and vision insuranceYearly profit shareStipends for cell phone, gym/health, books, and meals3 weeks PTO + 16 federal holidays & holiday extensions (6 weeks total) recblid qszwkgpahjlxb3memjqm7dpakqqr7y