Product Trainer at Equifax Inc. in St. Louis, Missouri

Job Description:

The Product Trainer is responsible for onboarding and upskilling employees and clients on product support, while also analyzing training needs to develop effective programs. They play a key role in employee retention and performance improvement by managing ongoing training, knowledge resources, and addressing skill gaps in collaboration with Quality Assurance.

What you'll do

• Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added.
• Manage client training content to ensure accuracy and relevance in a Knowledge Base environment.
• Coordinate as needed with Operations, Technology, Product Management, Implementation and Training to ensure updated and consistent messaging/content for all internal and external audiences.
• Manage releases by proactively adding and updating knowledge base articles for new features and engaging training to ensure user readiness.
• Review feedback from employees and customers to inform changes in functionality and content and educate customers and employees on effective use of the knowledge base.
• Deliver live custom client training demonstrations on various applications/topics requested by customers.
• Partner closely with Instructional Designers to build out on-demand training content.
• Manage quarterly catalog of course offerings to ensure live sessions are timely, relevant and up to date.
• Attend regular calls with internal stakeholders to understand migration, acquisition and technology changes that may impact customer base and proactively develop resources to support those efforts.

What experience you'll need

• Bachelor's Degree in Communications, Education, Organizational Learning, Technical Writing, Instructional Design or a related field OR 5+ years in a client facing business to business role.

What could set you apart

• Experience with various Equifax products or any highly regulated business.
• Technical systems training experience and experience with systems undergoing Agile development and change processes.
• Experience using Workfront for project management.
• Exposure to and experience in Articulate 360, Adobe, Camtasia, or other content creation platforms.
• Possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders and high level clientele.
• Eagle-eye ability to detect content mistakes, whether spelling or grammatical, or noticing that a client's name is misspelled or a phone number is incorrect.
• Precise and have an extreme attention to detail.
• Organized, know how to prioritize and are comfortable managing your own deadlines to get things done in a timely manner.
• Have a desire to learn and grow in Instructional Design, facilitation and are a team player.

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