Office Manager I at Americold Logistics, LLC. in Lakeville, Minnesota

Job Description:

Primary Responsibility :

Directs general office activities and workflow for a single site. Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

What You'll Do :

• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Work with General Manager to develop annual departmental budget.
• Develop work schedules according to budgets and workloads.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Resolve customer complaints and answer customers' questions.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.
• Participate in the interview and hiring process.

What Experience and Education You Need :

• Five to eight years office experience in warehousing and/or logistics
• 1-3 years general supervisory/management experience
• HS Diploma
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
• Tools and Technology: Proficient in WMS and Microsoft Office, including Word and Excel
• Experience in HRIS and ATS systems preferred

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.