AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for a Voice Engineer to support the customer's service delivery function for digital voice and video.
Job Duties/Responsibilities:
Attending customer meetings.
Troubleshooting Voice hardware and software issues.
Working extensively with IT and related teams in the deployment, stabilization, and ongoing operation of systems.
Leading projects that include Voice installs, and implementation in accordance with design documents and build-to packages.
Supporting activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.
Providing input on team's success, accomplishments, roadblocks, etc.
Providing weekly status reports, and other reports as required.
Meeting contractual performance criteria
Identifying opportunities to automate processes and increase efficiency.
Local travel may be required between customer building
Works independently, with guidance in only the most complex situations.
May lead teams or projects with moderate resource requirements, risk, and/or complexity.
Leads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutions.
Communicates complex concepts.
Hours of Coverage: Individual shift may vary, but you will be a member of a team that provides coverage during core hours from 9:00 a.m. - 3:00 p.m.
Required Clearance
TSSCI with poly (#tssci) (#polygraph)
Required Qualifications:
Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
Ability to work in a fast-paced environment with tight deadlines.
Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
Ability to work with schematic capture tools.
Demonstrated problem solving skills.
Must demonstrate ability to thrive and succeed in a challenging environment.
Must be able to interface with individuals at all levels of the organization both verbally and in writing.
Proficiency in many aspects of information technology.
Exceptional customer service skills.
Excellent oral and written communication skills.
Proficiency in the use of MS Office product suite.
Knowledge of component and transmission medium compatibility and interconnection.
Willingness to travel as needed.
BA/BS and 4 years of experiences, or a combination of education and work experience equivalent to 8 years.
Desired Qualifications
Experience with ServiceNow ITSM & ITBM
Our Voice Engineer's earn between $89,200 - $142,423. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40
Time Type: Regular
Location: Herndon, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.