Maintenance Manager BTR at BH Management Services, LLC in Burlington, North Carolina

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

The Maintenance Manager Build to Rent (internally known as Service Manager BTR) coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.  The Service Manager Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously.  Exhibits strong commitment to the service needs of the internal and external customer.  Represents the company in a professional and courteous manner.

Essential Job Functions:

• Coordinates and assists with responding to resident/management requests for the property. Periodically checks the work progress of each maintenance employee, assisting and providing direction as needed.


• Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team. 


• Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.


• Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects.

• Responsible for the upkeep and security of all property-issued tools.


• Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.


• Participates in the site staffing needs in conjunction with the Community Manager Build to Rent. 


• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.


• Has a complete understanding and working knowledge of the company’s policies and procedures. Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.  


• May diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.


• Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.


• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.


• Other duties as assigned

Minimum Qualifications/Skills:

• Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical


• Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair


• Ability to work remotely if necessary


• A positive, motivating and team- oriented attitude.


• Strong organization skills; being able to manage warranty requests with multiple vendors.


• Basic computer skills/knowledge required to perform job functions


• Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions


• Strong communication and interpersonal skills, and a positive, team-oriented attitude


• Ability to work with a diverse group of people and customers


• Required to provide own (industry specific) hand tools


• A valid driver’s license and/or reliable transportation required


• Ability to travel to and work onsite up to a minimum of 95% of the time.

Desired Qualifications/Skills:

• HVAC certification


• E.P.A Certification required (Type II – domestic HVAC systems)


• CPO (Certified Pool Operator) required


• CAMT preferred or ability to obtain within the first year of employment


• HVAC, supply purchasing and bidding experience helpful


• E.P.A 410A certification preferred or ability to obtain within the first year of employment


• Working knowledge of Microbial Growth preferred

Work Schedule: Generally 8am-5pm or 9am-6pm, Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” needed to meet business needs. Traveling to and working onsite up to a minimum of 95% of the time.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.