Resident Experience Specialist BTR at BH Management Services, LLC in Burlington, North Carolina

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

The Resident Experience Specialist of Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The resident experience specialist – BTR is a Hybrid/Traveling remote position but will work at multiple sites and run between three and six communities simultaneously.

Essential Job Functions:

• Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.


• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.


• Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.


• Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.


• Communicate with residents regarding needs and periodically follow up on completed service requests.


• General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.


• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.


• Other duties as assigned.

Minimum Qualifications/Skills:

• High School Diploma/GED


• Ability to travel a minimum of 60%


• Excellent customer service, interpersonal skills, and professional demeanor


• Basic computer knowledge/office equipment skills


• Excellent attention to detail, organizational/multi-tasking skills


• Excellent communication skills


• Ability to thrive in a fast-paced environment


• Ability to work with a diverse group of people and customers


• Demonstrated sales and closing skills


• A valid driver’s license may be required


• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Work Schedule:  8am-5pm, Monday-Friday (will vary based on property needs).

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.