Central Services Program Specialist at Goodwill Industries of SE WIS in Kenosha, Wisconsin

Job Description:

The Central Services Program Assistant provides services related to all Central Service functions at the Kenosha County Job Center/Human Services Building. The Central Services Program Assistant will assist with mail, supplies, safety procedures, systems, and training at the Job Center / Human Services Building.

RESPONSIBILITY LEVEL:

The Central Services Program Assistant provides services related to all Central Service functions at the Kenosha County Job Center/Human Services Building. The Central Services Program Assistant will assist with mail, supplies, safety procedures, systems, and training at the Job Center / Human Services Building. The Central Services Program Assistant acts as a frontline liaison with Human Service agencies concerning activities related to the direct provision of Central Services and on-going operations at the Job Center/Human Services Building.

PRINCIPAL DUTIES:

1. Plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Works independently. Periodic review of work by manager. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3. Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Champions Goodwill s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. Provides temporary / visitor IDs to approved staff, visitors, and new employees. Takes pictures of new employees for the Kenosha County ID badge.

6. Identifies visitors/vendors who are required to complete the KCDHS Access Log. Scan and forward completed logs to the Child Support Manager.

7. Supports performance improvement efforts by communicating opportunities to leadership, acting as necessary, and maintaining accurate process and procedure documentation.

8. Conducts initial investigations of discovered and/or reported incidents and prepares detailed, accurate and legible written reports.

9. Responds to, evaluates, and/or treats Medical Emergencies within the facility within the guidelines of the DHS Emergency Procedures.

10. Coordinates special events, training sessions, meetings, and other gathering logistics (virtual and in -person).

11. Participates in key leadership meetings.

12. Assists in developing agendas, hand-outs, action items, follow-up, and coordination of logistics.

13. Coordinates and implements a system of training and orientation sessions for staff, including safety-related training.

14. Maintains and updates floor plans depicting building space usage by division and agency to assist with square footage for building rents.

15. Conducts weekly/monthly/quarterly safety inspections, including safety related drills and inspections, monitoring first aid kits and AED Units, and completes related documentation, as per GWI corporate processes, and in coordination with appropriate Kenosha County representatives.

16. Communicates in an effective professional manner to visitors, participants, employees, and supervisors.

17. Maintains a positive working relationship with all facility personnel.

18. Maintains a thorough working knowledge of the facility, the DHS Emergency Policies, procedures, and the service delivery of the divisions/agencies collocated at KCJC/HSB.

19. Maintains a thorough working knowledge of the resources available from the Kenosha County Department of Human Services.

20. Provides input in the planning and implementation of the DHS Emergency Policies and Procedures.

21. Responsible for completing all other job duties/responsibilities as assigned.

REQUIREMENTS:

1. High school diploma or GED minimum.

2. A combination of experience in related field and customer service, including developed soft skills to work within a public contact environment.

3. Works well independently, but also flexible enough to be directed at times.

4. Willingness to enthusiastically complete both high-level and low-level tasks.

5. Proficient in Microsoft Office Suite.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipates and meets customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds, or styles. Behaves with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenges stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring clear, concise, and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to changing needs, conditions, priorities, or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

1. Good mental and physical health.

2. Ability to walk, sit or stand for periods of time exceeding 60 minutes.

3. Ability to run, climb and/or carry fire extinguishers weighing up to 50 pounds.

4. Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors, and subordinates.

5. Ability to perform duties in adverse weather conditions including but not limited to extreme cold, heat, dry or wet conditions.

(SEW)(JOW)