Rep One Stop Tier 1 Agent at McKesson in Jacksonville, Florida

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.



Position Summary: The role involves supporting McKesson's Medical-Surgical business by managing sales representative relationships. Responsibilities include handling customer service related to sales, promotions, installations, and communication and working with our back office teams . The position requires resolving customer claims, product orders, and complaints efficiently. Additional duties involve assisting in developing initiatives to inform and educate sales.



Key Responsibilities:

• Manage inbound order-taking calls and perform order entry.


• Research and process customer credits for returns and damages.


• Follow procedures for hazardous materials and compliance guidelines.


• Respond to sales inquiries about products, pricing, and back-order reports.


• Provide sales documents and samples.


• Manage customer and product data and coordinate with cross-functional departments.

Minimum Requirements:

• 1+ years of McKesson Customer Service Experience.

Critical Skills:

• 1+ years of phone-based customer support experience.


• Intermediate proficiency in Microsoft Outlook and Excel.

Additional Knowledge & Skills:

• Experience with Customer Service technologies like JD Edwards and Cisco preferred.


• Strong written and verbal communication skills.


• Medical and pharmaceutical knowledge is a plus.


• Ability to work in a team, prioritize tasks, and solve problems.


• Basic Microsoft Office skills and internet knowledge.

Physical Requirements:

• Traditional office work with significant computer use.


• Must be authorized to work in the US; no sponsorship available.

Career Level:

• IC - Business Support - B3 - Sales Administration

McKesson is an Equal Opportunity/Affirmative Action employer, committed to providing employment opportunities without discrimination and offering accommodations for job seekers with disabilities.


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$19.39 - $32.31



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



Join us at McKesson! Apply Now