Senior Manager, Facilities Operations - East at Gap Inc. in New York, New York

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Sr. Operations Manager - East is responsible for maintaining an inspiring, clean, and safe workplace for our East HQ Hub locations. This critical role, based in New York City, will oversee multiple Workplace Experience areas, including but not limited to, maintenance, engineering, mail services, and other vendor relationships. The Sr. Manager East will demonstrate curiosity to continuously assess and identify operational improvements to enhance the customer-centric experience.

What You'll Do

• Develop, lead, and manage teams in multiple locations, ensuring high performance and exceptional service delivery, including oversight of outsourced service providers.


• Ownership of the cost and quality of operational/facilities work assigned to direct reports or vendors through FacilityOne service request platform and departmental mailbox. This includes but is not limited to, janitorial, painting requests, vending/water dispensers, assistance with moving fixtures, etc.


• Owns invoice purchase order processing in Oracle for vendors that are under the East areas of responsibility.


• Leverages industry best practices to establish benchmarks for operational/workplace processes.


• Sound knowledge of concepts and procedures specific to facilities/workplace management and a solid understanding of the procedures in other relevant areas such as procurement, security, reception, and event management/support.


• Builds and maintains collaborative relationships with cross-functional partners, including Global Events, Asset Protection, and Communications, to achieve targeted results and support key initiatives.


• Clear understanding of the company's global business strategies and priorities and relates the big picture to areas of responsibility and to direct reports.


• Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions to the Workplace Experience leadership team.


• Build strong relationships with local senior executive leaders, including the CEO.


• Continuously review and refine departmental processes to enhance efficiency and scalability across multiple locations, ensuring consistent and high-quality service.


• Leverage previous experience to proactively identify issues and provide innovative solutions and actionable suggestions to enhance service delivery for all areas of responsibility.


• Responsible for end results of their team and shares out during scheduled QBR's.


• Assist with key on-site events such as sample sales, Board of Directors, and town halls, which may require after-hours or weekend support.


• Act as liaison between the company and building management/landlord for leased locations.


• Represents Workplace Experience on the NYC Hub Business Continuity Emergency Response Team.


• Partners with Facilities Planning Sr. Project Manager to ensure project success and is responsible for operational project tasks as they arise.


• Take on stretch assignments as directed by the manager, demonstrating curiosity flexibility and a willingness to contribute to various projects.


• Occasional travel required.

Who You Are

• 5-10 years minimum facilities-related experience in a top corporate workplace environment.


• Must have exceptional communication and presentation skillset to guide, influence, and convince others.


• Degree in Management (or equivalent experience). CoreNet, BOMA, or IFMA certification is a plus.


• Ability to manage multiple tasks, prioritizing and adapting appropriately.


• Be self-accountable. Strive always to meet or exceed the performance standard.


• Diligence is a must. Candidate should ensure attention to detail when creating or monitoring processes and requests.


• Curiosity is welcome and encouraged. Demonstrates ability to brainstorm with the Workplace Experience leadership team, offering ideas and alternate solutions to improve the overall HQ Hub experience.


• Ability to lift and move 50 lbs.


• Strong technical, organizational, and project management skills, including the ability to manage multiple competing priorities.


• Ability to schedule and prioritize workload effectively.


• Thorough working knowledge of facilities, workplace experience management, mailroom, and event support preferred.


• Expertise with financial accounting and budgeting.


• Excellent problem-solving ability.


• Expertise with Microsoft Office applications required, with experience in other service request management applications a plus.


• Self-starter with the ability to work independently with little supervision.


• Prior experience supervising and managing people and contractors.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $140,700 - $186,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.



US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.