Posted in Other 5 days ago.
Location:
Pembroke Pines, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.
Responsibilities:
Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences.Responsible for managing physician calendars.Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians.Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate.Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.
Competencies:
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE
Education and Certification Requirements:
High School Diploma or Equivalent (Required)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Requires strong computer skills not limited to Microsoft office applications, electronic health record (EHR), digital imaging software and other applications. Strong attention to detail. Proficient in basic computer skills and customer service experience preferred. Required Work Experience: One (1) year experience in a clinical office setting, Health Information Management (HIM), or document scanning department.
Working Conditions and Physical Requirements:
Memorial Healthcare System |
Memorial Healthcare System |
Memorial Healthcare System |