Digital Operations Configuration Associate at Thermo Fisher Scientific in Raleigh, North Carolina

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Office



Job Description



At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.


Thermo Fisher Scientific Inc. is seeking a Digital Operations Configuration Associate for an exciting and rewarding role. Join our world-class team that values innovation and excellence. If you are passionate about IT and clinical trial management, this position will enable you to effectively implement and manage critical aspects of clinical trials, ensuring flawless execution and collaboration across departments.


This is a remote position, located in the United States. Strong preference will be given to candidates located on the east cost in eastern time zone (ET).




Essential Functions:

• Interpreting clinical trial protocols and implementing them into the CTMS to ensure sites can accurately complete visits.


• Compiling study revenue, expenses, contract terms and payment notes within the CTMS, ensuring adherence to the appropriate processes.


• Performing functional testing to confirm the accurate reporting of visit windows, revenue, and expenses.


• Collaborating with other departments to facilitate budget and/or protocol amendments.


• Implementing changes within the CTMS due to budget and/or protocol amendments.


• Performing detailed quality control checks on study builds conducted by other team members.


• Maintaining essential files, including control logs, amendment logs, and other documentation.


• Resolving service desk tickets by researching and addressing issues or discrepancies within the CTMS.


• Establishing and maintaining effective communication with company personnel and management.


• Maintaining regular contact with other departments to acquire and convey information and/or accurate CTMS activities.


• Keeping management informed of progress, workload, and any significant problems.


• Attending and participating in meetings as required.


• Assisting department leads with project management and other duties as assigned.


• Performing other duties not specifically listed in this job description as assigned by management.

Qualifications:



Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification


• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).


• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, and Abilities:

• Strong attention to detail with the ability to perform functional testing and quality control checks.


• Excellent analytical skills to compile study revenue, expenses, contract terms, and payment notes.


• Effective communication skills to work collaboratively with other departments and management.


• Ability to resolve technical issues and discrepancies within the CTMS efficiently.


• Strong organizational skills to maintain essential files and documentation.


• Outstanding problem-solving skills and the ability to keep management informed of significant issues.


• A collaborative approach to attending and participating in meetings and assisting with project management tasks.


• Preferred experience with understanding of clinical trial management systems (CTMS).


• Preferred experience with budget and/or protocol interpretation.

Management Role:



No management responsibility



Working Conditions and Environment:

• Work is performed in an office or clinical environment with exposure to electrical office equipment.


• Occasional drives to site locations. Potential occasional travel required.

Physical Requirements:

• Frequently stationary for 4-6 hours per day.


• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.


• Occasional mobility required.


• Occasional crouching, stooping, bending and twisting of upper body and neck.


• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.


• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.


• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.


• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.


• Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.


• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.


• Regular and consistent attendance.

At Thermo Fisher Scientific Inc., we are dedicated to encouraging a collaborative and inclusive environment where every team member's contributions are valued. You will have the opportunity to excel in a dynamic field, working alongside hardworking professionals. Your work will directly impact our mission to deliver flawless support for clinical trials, furthering scientific advancements and improving patient outcomes worldwide. Join us and be part of an exceptionally versatile team dedicated to making a difference.



Accessibility/Disability Access



We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



EEO & Affirmative Action



Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status. Apply Now