The Director is responsible for the overall management and daily operations of the Tangipahoa Parish 911 Center. The Director administers, plans, coordinates, and manages the operations and activities of the Tangipahoa Parish 911 Communications Center; develops and directs 911 Center projects; supervises assigned personnel. Please visit the website www.tangi911.org for a detailed listing of duties and responsibilities.
MINIMUM QUALIFICATIONS
Bachelor's degree in Business Management, Public Administration, Criminal Justice, or related field, plus a minimum of three (3) years experience in a 911 Communication Center or Emergency Services with administrative or supervisory responsibilities or other related field. Valid driver's license. Successful completion of a pre-employment criminal history background investigation. Psychological examination if requested. Ten (10) or more years of experience in emergency services may forego a degree requirement.
QUALIFICATIONS PREFERRED:
NENA Center Manager Certification Program, NENA ENP 911 Certification, APCO Certified Public Safety Executive Program, APCO Registered Public Safety Leader, and/or other certifications may be required.
KNOWLEDGE OF:
Parish policies and procedures.
Principles, regulations, and practices of E911, Radio, and Emergency Preparedness Operations, policies, and procedures.
Public safety communication's environment, demands, requirements and related laws, regulations and systems.
911, Radio, & emergency preparedness operations.
Regulations and standards governing the 911, Radio, & emergency preparedness operations.
Processes for developing and administering budgets.
Accounting principles and practices in the analysis and reporting of financial data.
Supervisory principles, practices, and methods.
Principles and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Most essential qualifications include but are not limited to good communications skills, usage of good English grammar, spelling and punctuation, knowledge of business letter writing and report writing, good understanding of principles and practices of office management, ability to analyze situations carefully and adopt effective courses of action, recognize issues of confidential nature and handle appropriately, and communicate clearly and concisely, both orally and in writing. Ability to write routine reports and correspondence. Ability to speak effectively before groups of visitors or employees.
COMPUTER SKILLS
Intermediate personal computer skills, including word processing, e-mail, spreadsheet, graphics, presentation software, etc.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
WORK ENVIRONMENT / PHYSICAL DEMANDS
Work is performed in a standard office environment and in and around Parish facilities: subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 25 pounds.