Senior Operations Analyst - Defined Contributions(401k) at MMC in Denver, Colorado

Job Description:

We are seeking a talented individual to join our Mercer Defined Contributions operations team. This role will be based in Boston or Denver. This is a hybrid role that has a requirement of working at least three days a week in the office.


This position has general responsibility for completing daily, monthly, and ad hoc processes in support of overall team. Collaborate with internal stakeholders including but not limited to, Client Service, Legal and Compliance, IT, and management on annual testing, audit, and other annual legal filings. Answer inquiries from clients on the status of participant and plan activity as well as work with Mercer approved vendors.



We will count on you to:

• Manage daily morning processes


• Provide operational support to internal and external clients


• Support client implementation team to deliver payroll and operational process support


• Work directly with vendors for annual compliance testing and audits


• Perform client reporting


• Perform periodic plan reconciliations


• Assist in the preparation of client invoices

What you need to have:

• A minimum of five years of experience in 401(k) administration


• Prior experience with ERISA regulations


• Good communication skills


• Proficiency in Microsoft Office, especially Microsoft Excel


• Previous experience with 401(k) record keeping


• Annual Compliance experience

What makes you stand out:

• Familiarity with Defined Contribution Plans


• Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task


• Bachelor Degree a plus

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.


The applicable base salary range for this role is $54,000 to $108,000.


The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.


We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Apply Now