Mortgage Clerk at Chickasaw Nation Industries in St. Louis, Missouri

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!


We're committed to bringing passion and customer focus to the business.



SUMMARY



The Mortgage Clerk position issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service supports, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.


As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.



ESSENTIAL REQUIREMENTS



Must be able to obtain government security clearance.


U.S. Citizen/ Green Card only due to government or federal requirement.



KEY DUTIES AND RESPONSIBILITIES



Essential duties and responsibilities include the following. Other duties may be assigned.


Procure information from Insurance Companies via Telephone.


Processes tasks in LoanServ.


Updates insurance information in LoanServ.


Issues payments to insurance companies.


Works & imports correspondence in the Electronic Customer File.


Prepares & documents global system notes in Sagent.


Researches accounts and provide resolution.


Reviews and processes Debt Settlement packet.


Sends debt settlement application.


Processes charge off and debt cancellations.


Processes Skip trace information.


Index signed Ream agreements.


Responsible for SFH-Guaranteed Loan Program support.


Processes loss claims according to SFG-GLP regulations, policies and procedures.


Performs account research and provides detailed analysis and advice to management and customers.


Provides Lender/Servicer customer service support regarding account via email and phone.


Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.


Processes all loss claim related sub tasks.


Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.


Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.


Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.


Processes Chapter 13 Bankruptcy cases.


Processes Chapter 7 Bankruptcy cases.


410A Bankruptcy History.


Possesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.


Excellent verbal and written communications skills.


Excellent customer service skills with ability to represent company in a positive and competent manner.


Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.


Extremely detail-oriented with ability to quickly grasp business needs and issues.


Ability to work both independently and in a team environment toward the successful achievement of goals.


Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).



EDUCATION / EXPERIENCE



Bachelor's degree and a minimum of three (3) years' relevant experience, or equivalent combination of education / experience.



PHYSICAL DEMANDS



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.



EOE including Disability/Vet



Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).



CNI offers a comprehensive benefits package that includes:

• Medical


• Dental


• Vision


• 401(k)


• STD/LTD/AD&D


• Employee Assistance Program (EAP)


• Paid Time Off (PTO)


• Training and Development Opportunities

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply Now