Manager of Operations (Service Delivery) at Utah Transit Authority in Salt Lake City, Utah

Job Description:

Utah Transit Authority

Shape the Future of Transit Operations! Join Our Team as the Manager of Operations (Service Delivery)!Are you a detail-oriented leader passionate about enhancing transit services? Were seeking a Manager of Operations (Service Delivery) to optimize scheduling, workforce planning, and vehicle assignments, ensuring efficient and reliable transit operations. In this role, you will lead a dynamic team, collaborate with unions and other departments, and play a pivotal role in improving service quality and performance.What youll Do:

• This position reports to the Director Operations (Service Delivery) and will Supervise the Assistant Manager Operations (Service Delivery), Scheduler Operations (Service Delivery).
• Perform a variety of administrative and professional work in areas such as the development of staffing, workforce planning, workforce utilization, blocking, run cutting, vehicle assignments, schedule making, scheduling material, cost analysis, bid process, extra board operations, and performance measures for operations.
• Lead schedule writing, run cutting and vehicle assignment for multimodal transit. Manage the production of schedule making and oversee run cutting inputs and outputs, including data for export to external systems.
• Develop priorities for schedule revisions, approve schedule changes, and communicate changes to stakeholders. Manage analysis, databases, and software customizations for transit scheduling including blocking, run cutting, vehicle assignments, and performance statistics.
• Work closely on union matters to resolve issues and to promote a positive work environment for all employees. Be required to establish and maintain a strong relationship with service units and other departments to fulfill requests, support special projects, and resolve issues.
• Be required to demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in performance of the essential duties.

MINIMUM QUALIFICATIONS

EDUCATION/TRAINING: Bachelors degree in public administration, transportation, statistics,or related field. EXPERIENCE: Five yearsof progressive experience in transit operations, maintenance, schedule making, or a related support function.Three years of supervisory experience in a transit operations environment, working with staffing, workforce planning, workforce utilization, blocking, run cutting, vehicle assignments, schedule making, scheduling material, customer information, cost analysis, performance measures for operations, and working with Unions.Experience with regulatory compliance in the context of FRA, FTA, or similar safety and operational standards.Must have a valid Utah driver's license with no more than 4 moving violations in the past three 3 years; cannot have a violation of driving under the influence of alcohol and/or drugs within the last 10 years. Knowledge of:

• Transit routes, Transit operations, Extra board operations, service structures, and work rules.
• Transit scheduling including scheduling software and data processing related to schedule activities. Statistical and database software.
• Timetable development such as dwell times, running times, layover and recovery times, and coordination with other services.
• Analytical and statistical data collection and evaluation methods.
• Operational considerations such as Operator assignments, fleet management, traffic and environmental factors.
• Technology and tools such as scheduling software, GPS and real-time data and Geographic Information Systems (GIS)

Skills:

• Operations management.
• Align scheduling, vehicle and operator assignments with strategic goals. Manage extra board operations and maintaining workforce efficiency.
• Effective use of scheduling tools, transit software and GIS in daily operations.
• Ensure adherence to service standards and work rules.
• Collecting and analyzing statistical data to evaluate transit performance, dwell times, and other scheduling components. Leveraging statistical and database software to process and evaluate data.
• Coordination and Problem-Solving.
• Ensure that operations adhere to legal, regulatory, and collective bargaining requirements.
• Monitor expenses, controlling costs, and implementing cost-saving measures.

Abilities:

• Understand and analyze transit routes, service structures, and operational data.
• Collect, process, and evaluate data using statistical and database software. Use analytical methods to improve efficiency and ensure operational effectiveness.
• Oversee scheduling, vehicle allocation, and operator assignments in alignment with service needs and strategic objectives.
• Manage extra board operations and workforce assignments efficiently.
• Recognize operational challenges early and implement corrective measures. Utilize technology to monitor services and make data-driven adjustments.
• Adjust schedules and resource allocation to optimize service performance.
• Track operational expenses and implement cost-saving measures without compromising service quality.
• Translate data insights into actionable strategies. Innovate solutions to improve scheduling, reduce costs, and increase efficiency.

- OR -An equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]This job requires regular and predictable attendance.As a full-time Administrative Employee, your Total Rewards Benefits Package will include:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program includes counseling, legal services, financial planning, etc.
• UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pets health and needs).

For more information on UTAs Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefitsPay Rate: $100,000 or more depending on experience.
Close Date: Monday January 13th, 2024 @ 5:59 PM MST* UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays notice prior to the need for the accommodation is required.*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part40,655, and219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.PM21

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