Technical Manager of Revenue Operations at Coretelligent LLC in Needham, Massachusetts

Job Description:

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazines Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

The Technical Manager of Revenue Operations will manage and optimize the technical aspects of revenue operations across sales, marketing, and customer success teams. The role will focus on the technical stack, data architecture, system integrations, and analytics needed to align these departments, improve operational efficiency, and maximize revenue growth. This position requires a strong technical background, proficiency with revenue technologies (e.g., CRM, marketing automation), and a deep understanding of how to leverage technology to support business objectives.

Key Responsibilities:

Technical Stack Management & Optimization:

• Oversee and manage the integration of all revenue-related systems (CRM, marketing automation, customer success platforms, billing systems, etc.).
• Ensure seamless data flow between systems, identifying and resolving issues related to data quality, synchronization, and system performance.
• Evaluate, implement, and optimize tools that enable the sales, marketing, and customer success teams to operate more efficiently and effectively.
• Act as the primary technical point of contact for cross-functional teams, ensuring that systems are set up to support revenue generation strategies.

Data Architecture & Management:

• Design and manage data structures, ensuring that all revenue-related data (e.g., sales pipeline, customer interactions, campaign data) is consistent, accurate, and accessible across departments.
• Develop and maintain centralized data sources and reporting tools to provide teams with actionable insights into sales performance, customer engagement, and marketing effectiveness.
• Define and enforce data governance policies to ensure data integrity and security.

System Integration & Automation:

• Lead the integration of new tools and technologies into the companys existing revenue tech stack.
• Automate and optimize manual workflows across departments to improve productivity, reduce human error, and enhance the overall revenue process.
• Collaborate with IT and engineering teams to ensure systems are properly configured, integrated, and aligned with business needs.

Analytics and Reporting:

• Build and manage reporting dashboards that provide actionable insights into key performance indicators (KPIs) across sales, marketing, and customer success.
• Develop custom reports and data visualizations to help leadership track revenue growth, pipeline health, customer retention, and other critical metrics.
• Work with business intelligence tools to drive deeper analysis of customer data, sales trends, and marketing effectiveness.

Collaboration and Stakeholder Engagement:

• Partner with cross-functional teams (sales, marketing, customer success, finance) to ensure alignment on revenue goals, metrics, and strategies.
• Provide technical expertise to the CRO and leadership team in making data-driven decisions and optimizing revenue strategies.
• Facilitate regular meetings and communication between teams to ensure that the systems are aligned and that any technical challenges are addressed.

Forecasting & Pipeline Management:

• Help streamline the sales forecasting process, ensuring accurate tracking and management of the sales pipeline.
• Optimize the CRM and other systems to ensure accurate forecasting, lead scoring, and pipeline tracking.
• Collaborate with sales operations to ensure accurate data entry and the implementation of best practices for managing sales pipelines.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• 4+ years of experience in Revenue Operations, Sales Operations, or a similar technical role in a SaaS, IT services, or MSP environment.
• Strong technical experience with CRM tools (e.g., Salesforce), marketing automation platforms (e.g., HubSpot, Marketo), and customer success systems (e.g., Gainsight, Zendesk).
• Proficiency in data management, system integration, and automation (e.g., Zapier, MuleSoft).
• Experience with analytics platforms and business intelligence tools (e.g., Tableau, Power BI).
• Solid understanding of revenue operations and the key processes that drive sales, marketing, and customer success teams.
• Strong problem-solving skills and the ability to work with cross-functional teams to address technical challenges.
• Experience with API integrations and data mapping between systems is highly desirable.
• Experience in the Managed Services or IT services industry is a plus.

Preferred Skills:

• Experience with scripting or programming languages (e.g., SQL, Python, JavaScript) to enhance system automation and integrations.
• Knowledge of data privacy and security best practices.
• Experience with cloud platforms (e.g., AWS, Azure) and associated technologies

Salary Range for this position (depending upon experience):95k-110k

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What youll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement.We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks:Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to talent@core.tech for necessary arrangements.

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E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location.Direct applicants only; no recruitment agencies or third-party recruiters, please.

Equal Opportunity Employer, including disability/protected veterans

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