Network Operations Center Engineer at Intelligent Waves, LLC in Reston, Virginia

Job Description:

Intelligent Waves, LLC


Network Operations Center Engineer

US-VA-Reston

Job ID: 2024-4235
Type: Regular Full-Time
# of Openings: 2
Category: Corporate
DTRA - Reston, VA

Overview

Intelligent Waves is seeking a skilled Network Operations Center Engineer to monitor and maintain mission-critical systems, enterprise services, and networking infrastructure across multiple sites and networks. This role involves serving as Tier III technical support, resolving escalated issues, and collaborating with engineering teams to troubleshoot and resolve system-wide problems.

Responsibilities include the operation and maintenance of Windows and Linux systems, ensuring security and availability through configuration, patching, and STIG compliance. Additional duties include managing network infrastructure, conducting firewall changes, updating DNS entries, monitoring systems in real-time, and documenting all incidents and troubleshooting procedures. The ideal candidate will have experience in supporting complex IT environments and a proactive approach to problem-solving and operational excellence.

Since 2006, Intelligent Waves has delivered mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network engineering, software development, and platform mission support. Always ready. Anytime. Anywhere. Any domain.

Location: This position is based in Reston, VA

Travel: None

Schedule: As a Network Operations Center (NOC) Engineer, you will collaborate with a dedicated team to provide essential coverage and support. This position requires flexibility to work one of the following shifts:

• Friday through Monday, 2:00 PM to 12:00 AM
• Thursday through Monday, 7:00 AM to 3:00 PM

Shift schedules are designed to ensure consistent support for mission-critical operations.

Security Clearance: Must be a United States Citizen and hold a current TS-SCI security clearance.

Employees are required to follow all company and customer site COVID-19 protocols.

Responsibilities

• System Monitoring and Maintenance: Ensure the reliability and performance of mission-critical systems, enterprise services, and networking infrastructure across multiple physical locations and networks.

• Tier III Technical Support: Serve as the escalation point for resolving complex technical issues in operational network environments.

• Problem Management: Track and resolve system-wide issues by collaborating with engineering support teams, including network and systems engineering, catapult operations, and desktop engineering.

• System Operations and Security: Operate and maintain critical Windows and Linux systems, ensuring operational availability and strong security postures through configuration, patching, and STIG compliance.

• Network and Firewall Management: Conduct firewall changes, troubleshoot and manage F5 iRules, update and manage DNS entries, and monitor port security and network systems using tools like SolarWinds.

• Incident Logging and IT Support: Log all incidents, requests, and tasks in BMC Remedy, apply diagnostic techniques to resolve infrastructure issues, maintain comprehensive documentation, and support office moves and equipment replacements as needed.

Qualifications

Required:

• Experience with IT systems administration
• Experience developing and enhancing the IT troubleshooting process
• Experience with DoD IT security requirements, including installing patches and conducting STIG reviews such as YUM, Puppet, SCCM, or WSUS
• Ability to analyze and refine standard operating procedures
• Ability to obtain a Security+ CE, SSCP, CCNA Security, or GSEC Certification within 30 days of start date

Desired:

• Proven experience with systems and service monitoring tools (e.g., SolarWinds, Splunk) and basic network administration, including port security, firewall management, F5 support, and DNS configuration.
• Expertise in managing enterprise applications such as Microsoft Exchange, Jira, Microsoft SCCM/MECM, and Skype for Business, as well as utilizing BMC Remedy for ticket tracking and queue maintenance.
• Strong background in virtualization technologies (e.g., VMware, VDI) and managing Active Directory and Group Policy.
• Knowledge of vulnerability and STIG scanning tools (e.g., Nessus, SCC Tool, ACAS, Tanium).
• Excellent verbal and written communication skills.
• Education: Bachelors degree in Information Systems or a related field.

Since 2006, Intelligent Waves has remained committed to providing quality engineering, operations, and intelligence solutions to our clients and it all starts with YOU.

Intelligent Waves provides a great and generous benefits package to include medical, dental and vision, paid PTO leave and, life & disability packages. We also invest in our employees' futures by providing a contribution with vesting starting from DAY 1, technical training, tuition bonuses, and much, much more.

Clearance Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only US citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with security clearances or applicants who are eligible for security clearances.

Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law.

As an Affirmative Action and Equal Opportunity Employer, IW is committed to the full inclusion of all qualified candidates and current employees. As part of this commitment, IW will ensure that those in need are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humanresources@intelligentwaves.com.

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