Service Delivery Processing Specialist at ADP in El Paso, Texas

Job Description:

ADP is hiring a Service Delivery Processing Specialist.

• Do you like to solve problems and work in a fast-paced environment?


• Are you ready to join a company offering career advancement opportunities throughout your career journey?


• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will help our internal and external partners with ADPCheck inquiries and issues. You will help resolve clients' check issues. Specifically, you will handle Holder In Due Course cases, counterfeit, altered, and forged endorsements. In addition, you will assist the Global Security Organization and Corporate Legal with fraud claims and subpoenas, as well as support various business units with research regarding check incidents.

Daily, your focus will center around the mitigation of risk. You will work with our banking and internal partners and peers to provide timely resolution. In addition, there are several deadlines, reports, and transactions that you will process every day to ensure we pay America. Our environment is exciting and fast-paced!

To thrive in this role, it is essential that you can work under pressure. You will need to make sound and accurate decisions all while ensuring we pay employees and reduce financial exposure for ADP. You will feel a sense of accomplishment in knowing that you played a vital role in reducing risk for ADP and our clients. While this may sound scary, it's not! Our leaders are here to support you every step of the way. Creating a family-like environment is vital for our teams and ADP.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark?  Apply now!

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities:

What you can expect on a typical day:

• Support. You will help our internal and external partners resolve check issues, which could include helping with check verifications and researching different types of claims.


• Learn. You will continually upgrade your knowledge and skills on check fraud, including compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our partners.


• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of cases.