Product Manager V at Kforce Inc in Austin, Texas

Job Description:

RESPONSIBILITIES:

Kforce has an enterprise client seeking a Product Manager V in Austin, TX. to join their Infrastructure Platform Management team. The Project Manager will play a crucial role in driving the strategy, development, and implementation of Incident, Request, and Change Management solutions within our ServiceNow platform.

Responsibilities:

• Develop and execute the product roadmap for Incident, Request, and Change Management within the ServiceNow platform, considering business objectives and user requirements


• Define and prioritize feature enhancements and functionality improvements from a people, process, and technology perspective


• Develop technology solutions that support key objectives around single source of truth and single pane of glass


• Lead the planning and execution of Incident, Request, and Change Management projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources


• Ensure process-related deliverables are complete, consistent, high quality, and timely, while delivering valued outcomes


• Collaborate with key stakeholders, including Infrastructure Operations, Engineering, and Service Desk to gather insights and ensure alignment with business needs


• Drive the adoption of Incident Management best practices and standards across the organization, including incident detection, classification, prioritization, and resolution processes


• Drive the adoption of Request Management best practices and standards across the organization, including request intake, classification, fulfillment, and tracking processes


• Drive the adoption of Change Management best practices and standards across the organization, including change request submission, assessment, approval, implementation, and review processes


• Drive metrics, reporting, and data capabilities for all solutions, including KPI definitions, dashboards, and business reviews

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent professional experience


• ITIL v3/v4 certified


• 7+ years of experience in product or program management in a fast-paced, dynamic environment working with cross-functional teams at global scale


• 3+ years of experience working with data center or corporate IT infrastructure operations


• 3+ years of experience working with ServiceNow in an enterprise environment, with a deep understanding of the core ITSM, Incident, Request, and Change


• Product management experience, not feature PM. (Owned a product, roadmap, deliver, adoption)


• Service Now experience (significant) (preferably implementer)


• IT operational background is a huge preference, but not required


• Experience owning/driving roadmap strategy and definition


• Experience with feature delivery and tradeoffs of a product


• Experience contributing to engineering discussions around technology decisions and strategy related to a product


• Experience managing technical products or online services


• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning


• Management process areas and capabilities


• ServiceNow Administration Fundamentals


• ServiceNow ITSM Fundamentals


• Experience in an incident or major incident function in IT with strong understanding of incident management principles, methodologies, best practices, and how these relate to change


• Experience managing change processes at enterprise scale, including CAB management, managing change registers, and driving impact/conflict assessments


• Experience managing Service Catalogs and creating request templates


• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and coordinate resources effectively


• Experience gathering requirements, writing user stories

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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