Sr. Business Operations Manager at PayPal Inc. in San Jose, California

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking a highly motivated and strategic Sr. Business Operations Manager to lead global initiatives that support engineering and product teams in delivering best-in-class payment solutions and next-generation payments technologies. This role is pivotal in driving operational excellence, enabling cross-functional alignment, and ensuring the successful execution of key initiatives that advance our payments platform.


Meet the team:
This team is part of the CTO's organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal's global reach through best-in-class technology solutions.



Job Description:




Your way to impact:



The ideal candidate will have deep expertise in business analytics, leadership reporting, and program management. They will play a critical role in driving data-informed decision-making, overseeing global projects, and fostering collaboration across teams to deliver innovative and scalable solutions.



Your day-to-day:




Build and execute operational strategy:

• Drive strategic planning, execution, and coordination of global initiatives to support engineering and product teams in building cutting-edge payment technologies.


• Develop and manage dashboards, KPIs, and reporting frameworks to provide actionable insights for leadership and track the performance of key initiatives.


• Work closely with engineering, product, and business teams to align priorities, identify dependencies, and streamline processes across global operations. Proactively identify risks and challenges within initiatives, develop mitigation plans, and drive resolution in partnership with stakeholders.


• Design and implement strategies to support diverse regional payment needs, regulatory requirements, and operational challenges.

Scale cross-functional initiatives:

• Oversee and manage multiple initiatives, ensuring alignment with organizational goals, resource allocation, and timely delivery of milestones.


• Support geographically distributed teams with tailored frameworks and tools that address regional needs, regulatory requirements, and cultural considerations.


• Support product and engineering teams in launching innovative solutions by providing operational support, insights, and frameworks that accelerate development and deployment.

Leadership communications:

• Prepare executive-level reports, presentations, and updates to communicate progress, challenges, and outcomes of initiatives to senior leadership.


• Represent the organization internally and externally with clarity and confidence, communicating the value and vision of the platform to senior executives, partners, and stakeholders.

What you need to bring:

• 8+ years of experience in business operations, program management, or a related role, preferably in payments technologies or financial technology sectors.


• Strong experience with analytics tools (e.g., Tableau, Looker, Excel) to create dashboards, analyze data, and deliver insights that drive decision-making.


• Demonstrated ability to prepare executive-level reports and presentations, distilling complex information into clear, actionable insights.


• Expertise in managing complex initiatives, with a strong ability to prioritize, allocate resources, and deliver results in a dynamic environment.


• Strong communication skills in English and ability to drive cross-functional leadership needed.


• Prior experience in financial technologies, banking, and finance sectors in global markets is a plus.


• A Bachelor's degree in business, operations, or a technical-related field. MBA or equivalent advanced degree is strongly preferred.

Our culture:



We take care of ourselves, each other, and our communities.

• 
  Employee & Culture: We cultivate a welcoming and fun culture that inspires people to create the best work of their careers while rewarding ingenuity, determination, and diverse perspectives.


• 
  Holistic Benefits: Everyone who works at PayPal is provided with generous health, wellness, and financial plans, so they can feel secure about their future while building the future of money.

Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$82500 to $187990


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Apply Now