Sr. Platform Product Manager at PayPal Inc. in San Jose, California

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking a highly skilled and technical Sr. Product Manager, Core Platform Technologies to design and deliver best-in-class payment solutions for global merchants and customers.


In this role, you will be responsible for building robust platform technologies that enable seamless integration in environments (sandbox and live), testing, monitoring, and performance management of payment services. Your expertise in telemetry, real-time statistics, SLAs, and alerting will be essential in ensuring the reliability, scalability, and performance of the payment ecosystem.


Meet the team:
This team is part of the CTO's organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal's global reach through best-in-class technology solutions.



Job Description:




Your way to impact:



This is an opportunity to work at the intersection of platform engineering and product management, driving the development of solutions that provide actionable insights and real-time visibility into payment services. You will collaborate with cross-functional teams to define and deliver platforms that meet the needs of global merchants and developers while ensuring world-class operational excellence.



Your day-to-day:




Testing and integration environments:

• Define and execute the product roadmap for core platform technologies that enable integration, testing, monitoring, and optimization of payment solutions.


• Develop self-service environments that allow merchants and developers to test payment solutions, validate integrations, and ensure compliance with platform standards.

Platform performance management:

• Implement robust alerting frameworks and tools to monitor payment service performance and proactively address potential disruptions.


• Define and monitor SLAs for payment services, ensuring high availability, reliability, and customer satisfaction.


• Create tools and frameworks that empower developers to integrate with and monitor payment services effortlessly.


• Define metrics for service & application performance, reliability, and adoption. Leverage tools and dashboards to monitor usage and proactively address issues to maintain high service levels.


• Design solutions that can scale to meet the demands of global merchants and customers, ensuring reliability in high-volume environments.

Scale solutions using voice of customer:

• Analyze service usage data, developer feedback, and industry trends to inform priorities, identify areas for improvement, and drive adoption strategies.


• Partner with engineering, design, marketing, and support teams to deliver solutions that align with platform goals and user needs.

What you need to bring:

• 7+ years of product management experience, with a focus on platform technologies, payment systems, or infrastructure solutions.


• Strong knowledge of payment platforms, telemetry systems, and monitoring tools. Experience working with APIs, SDKs, and backend systems is essential.


• Expertise in building testing environments, monitoring frameworks, and alerting systems for critical services.


• Deep understanding of service level agreements (SLAs), uptime requirements, and operational excellence in payment platforms.


• A Bachelor's degree in Computer Science or related technical field is helpful in this role.


• Fluency in English and strong communication skills required.

Our culture:



We take care of ourselves, each other, and our communities.

• 
  Employee & Culture: We cultivate a welcoming and fun culture that inspires people to create the best work of their careers while rewarding ingenuity, determination, and diverse perspectives.


• 
  Holistic Benefits: Everyone who works at PayPal is provided with generous health, wellness, and financial plans, so they can feel secure about their future while building the future of money.

Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$64000 to $156750


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Apply Now