Case Manager at The Jewish Board in Bronx, New York

Job Description:

Make a bigger difference


At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.



Reasons you'll love working with us:

• If you have a particular age range or population you're interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We're committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live.

• Generous vacation time and paid holidays will help you achieve a healthy work/life balance.
  

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You'll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:




PURPOSE:



The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities.



POSITION OVERVIEW:



The Grand Concourse Counseling Center is a CCBHC providing direct care to over 2200 clients annually, both on-site and in the community. The patient Navigator is a member of the Facilitated Intake Team and will act as a link between clients and the range of services available through The Grand Concourse Counseling Center. The Patient Navigator will engage individuals with complex behavioral health needs to develop person-centered care plans, provide care management services, track and arrange appointments, educate clients on other aspects of clients' health and community services.


The Navigator/Case Manager will act as a link between CCBHC clients and the range of services available at the CCBHC, agency and with community providers. S/he will engage clients and help link them to services and supports that address concrete needs (i.e., lack of medical care, food shortages); provide short-term case management services to address immediate barriers to care and coordinate services.



KEY ESSENTIAL FUNCTIONS:

• Work collaboratively with clients and treatment providers to assist clients with rapid access to care and services.


• Help clients navigate the intake process and, as appropriate, assist clients in understanding their diagnosis, treatment options and resources available.


• Provide outreach to clients to facilitate engagement in services.


• Help clients to address barriers to care


• Prepare reports of community engagement contacts.


• Function as an internal resource for clinical staff for the research and identification of client appropriate community based services.


• Provide resources and referrals to clients as appropriate.


• Complete documentation within required time frames and in required systems.


• Attend scheduled team meetings and supervision.


• Participate in staff development and training activities


• Perform other responsibilities and duties as assigned.

CORE COMPETENCIES for the position include:

• Good interpersonal, organizational, problem solving, and communication skills.


• Effective advocacy skills including ability to work collaboratively with internal and external providers.


• Basic computer skills

EDUCATIONAL/TRAINING REQUIRED:

• Bachelor's degree in human service or public health field required.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Knowledgeable of mental health and social services and a commitment to providing person centered care

COMPUTER SKILLS REQUIRED:

• Proficient with electronic health record; Microsoft Office (Word, Powerpoint, Excel, Outlook); comfortable and proficient using audio video platforms (i.e., Zoom).

VISUAL AND MANUAL DEXTERITY:

• The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs.

WORK ENVIRONMENT / PHYSICAL EFFORT

• Hybrid work setting. Position entails a combination of in person and remote work. Allocation of time and locations to be developed in collaboration with Executive Program Director and is based on the needs of the programs and clients served.


• Travel required between program locations and other Jewish Board sites.

If you join us, you'll have these great benefits:

• Generous paid time off in addition to agency holidays and 15 sick days


• Affordable and high-quality medical/dental/vision plans


• Tuition assistance and educational loan forgiveness


• Free continuing education opportunities


• 403(b) retirement benefits and a pension


• Flexible spending accounts for health and transportation


• 24/7 Accessible Employee Assistance Program


• Life and disability insurance


• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:



The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.



More on Equal Opportunity:



We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.


This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.


We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

• Job Family Clinical Staff [300s]
• Job Function Medical Professionals
• Pay Type Hourly
• Employment Indicator 8832 - Physician & Clerical
• Min Hiring Rate $25.27

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