Peer Manager, LA Crisis at Elevance Health in Metairie, Louisiana

Job Description:

Manager Wellness and Recovery Ops, Louisiana Crisis Hub (Peer Support)




Location: Louisiana residency is required. Associates are required to live within a 50-mile radius and a 1-hour commute to our Elevance Health major office (Pulse Point) location in Louisiana. Elevance Health supports a hybrid workplace model with Pulse Point sites used for collaboration, community, and connection.



In-Office Expectation: This position will take part in Elevance Health's hybrid workforce strategy which includes virtual work and 1-2 days physically in office per week.


The Manager Wellness and Recovery Ops, Louisiana Crisis Hub is responsible for providing supervision, leadership and oversight for wellness & recovery operations staff.



How you will make an impact:

• Responsible for care coordination and/or care management activities focused on the Wellness and Recovery for individuals.


• Providing support to individuals reaching out for assistance.


• Responds appropriately to questions form BH care managers concerning cases and assists correcting non-clinical data entry errors.


• Responsible for ensuring departmental policies and procedures and contractual requirements are met.


• Identifies opportunities for engagement of individuals and their families in forming a supportive, recovery network.


• Prepares and communicates information to appropriate parties.


• Audits staff to monitor efficiency and compliance with policies, procedures and contract.


• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

• Requires a HS diploma or equivalent and a minimum of 4 years experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Associate's degree and a minimum of two years' experience in health services or behavioral health field or in a peer support services role is strongly preferred.


• Peer support certification in Louisiana is strongly preferred.


• Knowledge of state and local resources within the BH Community in Louisiana is strongly preferred.


• Experience as a people-leader, particularly a leader of Peer teams is strongly preferred.


• Experience working in crisis settings is strongly preferred.


• Experience working in contact center settings is strongly preferred.


• Experience developing WRAP or similar care or treatment plans is strongly preferred.


• Experience developing presentations and presenting to groups is strongly preferred.


• Experience leveraging Peer principles to inform policy and/or crisis or clinical programs is strongly preferred

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Apply Now