Multi-Family - Direct Installer at Franklin Energy in Raleigh, North Carolina

Job Description:

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.


Position Summary

This position is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products. Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies / contractors. This position will also be responsible for introducing and explaining the incentive programs that pertain to these customer's sectors.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Perform all required duties as directed to install energy efficient equipment and products according to proper procedures.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure the meeting of customer specifications and company quality standards.
• Complete special projects as assigned.
• Complete and maintain all required paperwork, records, documents, etc.
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers.
• Follow and comply with all safety and work rules and regulations.
• Perform all required duties as directed to install energy efficient equipment and products including aerators, showerheads, and compact fluorescent lights.
• Assist in conducting blower door and combustion safety tests if required by the program.
• Apply insulating and/or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors and box sills as required.
• Daily travel to pre-scheduled appointments at apartments, condo units and other qualified building types.
• Work in a team atmosphere to collaborate and continuously improve operations year after year.
• Occasional weekend travel to a job site to accommodate a customer's need may be required.
• Conduct inventory counts and submit inventory reports as requested by management.
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Position Requirements

Education and Experience

• High School diploma or equivalent required.
• 1 - 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
• 1 - 2 years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor and using tools. - Preferred
• Background in one or more of the following: - Preferred
  • Building science and design
  • Building envelope
  • Weatherization or related fields
  • Building maintenance
  • Home inspection
  • HVAC, lighting, controls or renewable energy

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 95%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.


The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.


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