Posted in Other about 5 hours ago.
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
Responsibilities
The Baker Tilly Opportunity
Baker Tilly is a dominant player in on-demand accounting and ERP software. The Baker Tilly supports the growth of small to mid-sized businesses in their growth as well as a growing base in specialized micro verticals. Baker Tilly has developed a world-class methodology in supporting our customer base that continues to fuel our growth.
To continue this rapid growth, the Customer Success Manager will play a key role in supporting the adoption and maintenance of the Sage Intacct software, produce a healthy pipeline of subscription add-ons, technical service opportunities, and support the efforts in bringing opportunities to a close. In addition, this role will support the evolution of the Customer Success program to provide a model for other Sage Intacct partners to follow. The career path includes room to grow into a supervisory, management or technical account management role.
Job Description:
The Customer Success Manager will be responsible for aiding adoption of Sage Intacct, processing annual renewals and add-ons, supporting customer requests for customizations and consulting, conducting feedback and project completion calls at the end of projects, consistently communicating with customers, creating pricing quotes and statements of work for products and services, conducting case studies, and otherwise supporting clients and the internal Baker Tilly team.
Job Responsibilities:
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