Customer Billing Clerk at Americold Logistics, LLC. in Pedricktown, New Jersey

Job Description:

Primary Responsibility :

Perform various clerical duties requiring knowledge of office systems and procedures. These duties will be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

What You'll Do :

• Answer telephones, direct calls, and take messages.
• Answer customer inquiries
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address concerns.
• Update Customer Service team on rate changes
• Apply rate changes
• Audit rates
• Work closely with Corporate AP/AR team
• Manually upload invoices into SAP
• Work with all departments to ensure timely billing
• Investigate and issue credit memos as needed
• Report billing problems to management
• Work with IT on systems for billing
• Compliance with SOX
• Month end accruals
• Manually bill specific customers that are not in WM
• Use multiple systems to complete billing
• Complete and mail bills, contracts, policies, invoices, or checks.
• Maintain and update filing, inventory, mailing, and data base systems, either manually or using a computer.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
• Other duties upon request.

What Experience and Education You Need :

• High school diploma or general education degree (GED) preferred, or at least one year related work experience.

What Could Set You Apart :

• Ability to work in fast-paced, deadline-oriented environment.
• Ability to add, subtract, multiply and divide whole numbers, fractions, and decimals.
• Good customer service skills
• Ability to communicate effectively with variety of individuals
• Ability to pay close attention to detail.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Tools and Technology - Knowledge of filing systems, Experience with Warehouse Management Systems, Experience with Microsoft Office Suite, Calculators, Desktop computers, Photocopiers

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.