Product Support Rep I at Gregory Poole Equipment Company in Raleigh, North Carolina

Job Description:

Product Support Rep I

4807 Beryl Rd, Raleigh, NC 27606, USA Req #1523

Friday, December 20, 2024

PRIMARY FUNCTION:

Sells a maximum volume of parts and service for Gregory Poole Equipment Company. Primary products sold include undercarriage, maintenance service, and repair options. Sells customer parts and service needed to make repairs, to improve the operating efficiency of the equipment and lower the customer's operating cost per hour.

ESSENTIAL DUTIES:

• Calls on assigned accounts
• Recommends products and services for assigned territory
• Emphasizes maintenance services
• Increases SOS, Preventative Maintenance and Total Maintenance Repair Agreements
• Gives facility tours
• Complete call reports daily
• Maintain current and accurate call reports and monthly sales reports

• Increases machine shop work
• Manages and lowers undercarriage expenses (construction)
• Implement custom truck service program (truck)
• Increase undercarriage sales (construction)

Education :

College graduate with two years' experience in technical repair services or parts sales or high school graduate with five years' experience in technical repair services or part sales

Work Experience:

(See above)

Physical :

• Must be able to clearly communicate by telephone and in-person with customers.
• Must be able to present business information on a one-on-one or group basis.
• Must have energy and stamina to work extended daily hours, usually averaging 9 -10.

• Valid state driving license with an acceptable/good driving record.
• Ability to drive daily to various customer locations.
• Must have basic PC exposure skills preferably with MS Outlook and Office products.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Job Family Representative
• Job Function Commission
• Pay Type Salary
• Required Education Bachelor's Degree

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initStaticMap(true); PRIMARY FUNCTION:\nSells a maximum volume of parts and service for Gregory Poole Equipment Company. Primary products sold include undercarriage, maintenance service, and repair options. Sells customer parts and service needed to make repairs, to improve the operating efficiency of the equipment and lower the customer's operating cost per hour.\nESSENTIAL DUTIES:\n\nCalls on assigned accounts\nRecommends products and services for assigned territory\nEmphasizes maintenance services\nIncreases SOS, Preventative Maintenance and Total Maintenance Repair Agreements\nGives facility tours\nComplete call reports daily\nMaintain current and accurate call reports and monthly sales reports\n\nUNIQUE DEPT. DUTIES\n\nIncreases machine shop work\nManages and lowers undercarriage expenses (construction)\nImplement custom truck service program (truck)\nIncrease undercarriage sales (construction)\n\nMINIMUM REQUIRMENTS:\nEducation:\nCollege graduate with two years' experience in technical repair services or parts sales or high school graduate with five years' experience in technical repair services or part sales\nWork Experience:\n(See above)\nPhysical:\n\nMust be able to clearly communicate by telephone and in-person with customers.\nMust be able to present business information on a one-on-one or group basis.\nMust have energy and stamina to work extended daily hours, usually averaging 9 -10.\n\nOther:\n\nValid state driving license with an acceptable/good driving record.\nAbility to drive daily to various customer locations.\nMust have basic PC exposure skills preferably with MS Outlook and Office products.\n\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.