Desktop support at The Judge Group Inc. in georgetown, Kentucky

Posted in Other 1 day ago.





Job Description:

Location: Georgetown, KY

Description: Our client is currently seeking Desktop support



Required Skills:



  • Experience with Active Directory to delete users or reset passwords


  • Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.


  • Experience working in-house in a corporate or manufacturing plant environment.


  • Experience with the Remedy ticketing tool.

  • Knowledge of relevant software and hardware systems

  • Understanding of ITIL methodologies

  • A+ certification is desired

  • Service Now ticketing system (SNOW)






Responsibilities:



  • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

  • Provide support to client-identified VIPs

  • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.

  • Perform Install/Move/Add or Change (IMAC) activities.

  • Perform all assigned desk-side support activities

  • Display outstanding technical and professional service skills at all times

  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

  • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair

  • Understands and follows all documented service operations policies and procedures.

  • Other duties or certifications may be assigned to meet business needs




Contact: ssameer@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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