Sr IT Support Specialist at Murphy Oil Corporation in Houston, Texas

Job Description:

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.

Job Summary

The Sr IT Support Specialist is responsible for providing application support and IT end-user support for our end-user community utilizing our ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. As Support Specialist, your role extends beyond technical expertise. Your role isn't just about fixing applications and technology - it's about building relationships with quality, care, empathy, and expediency. The ideal candidate will contribute to the improvements and initiatives of the team and keep up with best practices and trending technologies.

This role will work in our Houston Corporate office daily with periodic travel to sites.

Responsibilities

• Provide Level 1 support for Business and Enterprise applications
• Provide Level 2 support of ticket and inquiries on priority while providing accurate and timely updates to work tickets, incidents, and outages.
• Provide workarounds and offer solutions as quickly as possible
• Maintain awareness of company system environment to ensure the highest level of service and support to the organization.
• Document and maintain knowledge base articles to improve customer experience and share knowledge with the team.
• Recognize problems and escalate to your management required remediations.
• Maintain awareness of company system environment to ensure the highest level of service and support to the organization
• Provide frontline and remote support software and hardware issues promptly and effectively in a high-touch environment. This includes the following types of support:
  
  
  • Application support
  • Assisting with escalated account issues
  • Provisioning mobile devices
  • Printer management assistance for local and networked systems
  • Supporting windows applications including Windows OS Issues, Windows Applications; Install Windows OS / Setup from factory.
  • Performing hardware diagnostic support
  • Installing software or assigning to groups to trigger software install
  • Use tools and resources to research and solve technical issues
  • Warranty status portals (other hardware)
  • Assist in the setup and support of AV equipment for meetings
• Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards
• Providing recommendations for areas improvements and innovations to improve customer experience and efficiencies
• Work with a sense of urgency
• Takes ownership of a problem until completion with strong follow-through skills
• Performs other related duties as assigned

Licenses/ Certifications

Useful but not required: ITIL Foundation

Qualifications/ Requirements

• High School Diploma or equivalent
• Minimum 5 years' experience in an IT role
• 3 years of experience with Microsoft Azure EntraID (Active Directory), SharePoint, Teams, Teams Room Pro and Teams Admin Center preferred
• 2 years of experience in basic application support with 1 year of SQL experience is preferred
• Basic knowledge of Crestron and Logitech AV equipment
• Ability to effectively communicate in a professional and courteous manner
• Ability to manage multiple tasks concurrently and prioritize appropriately
• High attention to detail
• Ability to work independently with minimal supervision as well as collaboratively with a team
• Ability to communicate objectives and manage to completion of objectives
• Ability to document processes
• Travel up to 15%

Desired/Preferred Qualifications

• Bachelor's or Technical Degree preferred
• Oil / Gas industry preferred

#LI-Onsite

PURPOSE

We believe in providing energy that empowers people.

MISSION

We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions.

VISION

We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond.

VALUES & BEHAVIORS

Do Right Always

• Respect people, safety, environment and the law
• Follow through on commitments
• Make it better

Think Beyond Possible

• Offer solution
• Step up and lead
• Don't settle for "good enough"
• Embrace new opportunities

Stay With It

• Show resilience
• Lean into challenges
• Support each other
• Consider the implications

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Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application.

For additional information, you may also visit the USCIS website.

Murphy Oil Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, genetic information, age, national origin, sexual orientation, disability, protected veteran status or any other category protected by federal, state or local law.
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