Summer 2025 Internship, Product Marketing at Zendesk in San Francisco, California

Job Description:

Zendesk

San Francisco, California, United States
R29799

Job Description

At Zendesk, we create software that powers exceptional customer and employee service. Our easy-to-use & AI-powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer and employee at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

Zendesk’s Marketing team is passionate about creating meaningful connections with our customers. Through innovative, personalized, and scalable marketing programs, we aim to enable the customer journey, while driving engagement & revenue growth. Our Marketing Summer Internship offers a unique opportunity to work on impactful projects, learning & applying your skills in real-world marketing scenarios. This 9-week program, beginning in June 2025, is based in our San Francisco office, located in the heart of the downtown financial district.

What You’ll Experience
As an intern, you’ll join a cohort of like-minded peers and receive guidance from experienced marketers dedicated to supporting your growth. Your support team will include your manager, a peer buddy, and a senior mentor (Director+), providing you with personalized feedback and career development.

This is a great chance to build your professional network, gain hands-on experience, and lay the foundation for a successful marketing career. You’ll also enjoy competitive compensation, benefits, and an end-of-program bonus to recognize your hard work. Plus, team lunches and unlimited snacks make the experience even sweeter!

Who We’re Looking For
This program is ideal for rising undergraduate seniors (graduating May/June 2026) pursuing degrees in Business, Marketing, Communications, Program Management, or related fields. We’re seeking enthusiastic, motivated individuals ready to make an impact.

Important Details:

• Program Dates: June 16 - August 15, 2025

• Location: San Francisco office (Monday-Thursday in-office, WFH Fridays)

?Join us for an unforgettable summer where you’ll gain practical experience, grow your skills, and make lasting connections—all while contributing to meaningful work at Zendesk.

What you’ll be doing

Within the Product Marketing (PMM) function, we have three different roles/projects across the following three teams:

• Zendesk AI PMM

• Employee Service PMM

• Solutions PMM

As one of our three Product Marketing interns, your key responsibilities may include the following:

• Play an active role in preparing for our customer event, the AI Summit

• Contribute to sourcing customer stories by identifying customer lists, collaborating with account teams, reaching out to customers, and building interview guides.

• Support messaging development and testing with internal reps, conduct persona research, and create a presentation of findings based on research and interviews.

• Support enablement of internal partners via resources like sales pitch decks, FAQs, etc.

• Support a large-scale product launch and contribute to strategic marketing initiatives, with ongoing opportunities for future projects.

Who You Are:
We are looking for passionate, creative, and proactive interns who are eager to learn and contribute to a dynamic team.

Minimum Requirements:

• Currently pursuing a bachelor's degree in Business, Marketing, Communications, Program Management, or a related field with planned graduation in Winter 2025 or Spring 2026

• Positive attitude with a marketing mindset

• Desire to learn new things quickly and willingness to learn in a fast-paced environment.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), and/or GSuite tools (Gcal, Slides)

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Strong work ethic, reliability, and attention to detail - an overall “get it done” attitude

Preferred Requirements:

• Previous Sales, Marketing, or Product internship preferred

• Basic knowledge of digital marketing tools (Google Analytics, social media management platforms, etc.) is a plus.

Why Join Us:

• Hands-On Experience: Gain valuable exposure to all aspects of a marketing team, with direct involvement in high-impact projects.

• Networking Opportunities: Build your professional network and connect with key players in the industry.

• Mentorship: Work closely with experienced marketing professionals who will provide guidance and mentorship.

• Potential for Future Full-Time Role: High-performing interns may be considered for future full-time opportunities.

Hybrid:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our San Francisco office 4x a week.

#LI-JM7

The US annualized base salary range for this position is $61,000.00-$91,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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