Associate Director, Business Operations at Stanford University in Palo Alto, California

Job Description:

Associate Director, Business Operations🔍Land, Buildings and Real Estate, Stanford, California, United StatesNew📁Facilities📅2 days ago Post Date📅105502 Requisition #Welcome to Land, Buildings & Real Estate:Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University's physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university's academic mission, as well as preserving and enhancing Stanford's 8,180 acres, and pride ourselves on supporting the teaching and research of the university as "Caretakers of a LEGACY."
Department Introduction:LBRE Facilities Operations, previously known as Buildings and Grounds Maintenance (BGM), is the operations and maintenance side of the Land, Buildings & Real Estate organization. We function as stewards of campus physical assets and providers of support services. We manage over 10,000,000 SqFt of buildings and around 1,600 acres of a grounds portfolio.
Job Purpose:Reporting to the Executive Director of Facilities Operations, the incumbent will oversee and optimize the daily functions of their area to ensure efficiency and alignment with the department goals. This role involves developing and implementing operational strategies, managing cross-functional teams, and driving process improvements. The Associate Director is also responsible for analyzing performance metrics, identifying opportunities for growth, and ensuring compliance with regulatory standards. Additionally, they will collaborate with executive leadership to align operational initiatives with the overall vision of the University, fostering a culture of continuous improvement and innovation
Core Duties*:

Lead the Planning & Scheduling and Coordinators/Admins teams to provide support for 160+ technicians and 50+ para/professional and management members for Facilities Operations. This work includes:


Work Order ManagementSafety Shoe ProgramUniform ProgramOperation Service Center ContractAdministrative duties


Manage the administration and evaluation of programs or functions. Oversee the interpretation, implementation and compliance with policies and regulations. Recommend actions and/or resolve complex issues that often span organizational boundaries.Routinely run/analyze reports related to work order management both by Ops and OSC to analyze trends, provide insight to key performance indicators.Partner with HR on onboarding/offboarding best practices. Implement onboarding/offboarding checklist unique to Facilities Operations.Manage LBRE Facilities Operations KPIs (Work Orders completion on time, Quick Response turnaround time, Work Load Analysis, etc..)Manage Customer SurveysLead the Contracted Services team through managing the day-to-day services and the operating budgets. Contracts include (Janitorial, Elevator, Pest Management, etc.)Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.Develop and manage outreach strategy that includes relationship development, communications, and compliance.

* Other duties may also be assigned
Education & Experience:Bachelor's degree in engineering or other appropriate technical area, or combination of technical education, training, and experience. Five or more years of extensive relevant professional and managerial experience in an environment with a variety of building types (administrative offices, classrooms, laboratories, residential & dining facilities, auditoriums, etc.)
Knowledge, Skills and Abilities:

Technical knowledge of best practices in facilities management discipline.Demonstrated experience developing and managing budgets and service contracts.Demonstrated experience planning, developing, and implementing programs.Demonstrated experience understanding and applying relevant codes, regulations, and processes.

Certifications and Licenses:

None

Physical Requirements*:

Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds.Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds.Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.

* Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Working Conditions:

Requires 24-hour response availability seven days per week for emergency situations.May be exposed to noise > 80dB TWA.May working at heights 4 - 10 ft.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
The expected pay range for this position is $143,719 to $173,095 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for YouImagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information

• Schedule: Full-time


• Job Code: 4362


• Employee Status: Regular


• Grade: J


• Requisition ID: 105502


• Work Arrangement : Hybrid Eligible

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