This position provides operational management for development and delivery of open enrollment courses, events and contract training; helping to ensure division revenue goals are met.
Typical Job Functions
Responsible for the operational management of open enrollment course delivery for the Workforce Training & Continuing Education (WTCE) Division.
Maintains an efficient, proactive, customer-focused attitude and is committed to results and continual quality improvement
Collaborates with other WTCE functional areas to ensure seamless and superior services to all clients
Ensures all College policies and protocols are followed while meeting the needs of external customers
Ensures appropriate time is spent on activities as outlined by Learning Resources Network (LERN)
Supports the maintenance of revenue streams and new opportunities for open enrollment and custom/contract training through the following activities:
Provides assistance in the creation, management, and regular evaluation of WTCE courses
Collaborates and partners with other training/curriculum providers to support customer objectives and ensure relevant, cost-effective programs are available
Assists with planning, developing, and hosting workshops, seminars, and conferences on topics of special interest to the service area.
Assists with planning, developing, and hosting workshops, seminars, and conferences on topics of special interest to the service area.
Collects data that assists with program analysis to evaluate the viability of new and existing non-credit programs.
Support the development, implementation, and maintenance of marketing materials and promotion plans for courses and events, including social media platforms
Provide information to the public and customers - including assisting customers with information and registration for courses offered by WTCE. These activities include:
Register students in the student registration system if they are unable to complete the process on their own, including collecting payment and entering the required data into the system
Ensures accurate communication to students including confirmations, answering questions, notifying of changes to courses, advising and other student support as needed
Ensure the logistics necessary for the delivery of courses offered by WTCE. These activities include:
Logistics coordination, including room scheduling, ordering materials as needed for programs, room preparation, instructor packets, evaluation tabulation
Coordinates and oversees the day-to-day management of supplies, equipment, and facilities in support of WTCE activities
Performs specialized recordkeeping requiring completion and classification of varied information, data, collections and database management, and/or specific information-gathering projects and tasks associated with reporting or compliance requirements, such as; data analysis, student records, and reporting
Schedules and coordinates meetings, events, interviews, appointments, travel, and/or other similar activities
Performs miscellaneous job-related duties as assigned
Minimum Qualifications
Associate degree or certification from a two-year college or professional technical school or program plus a minimum of three years of related experience and/or training or an equivalent combination of education and experience
Related experience to include knowledge and understanding of project, event, or meeting planning, as well as sales/marketing and/or training background
Excellent verbal, written and interpersonal communication skills, including the ability to deal with customer service issues and resolve problems
Demonstrated project management skills
Well-organized and detail-oriented with the ability to multitask
database or learning management systems
Proficient skills using Microsoft Office applications, including Excel, Word, PowerPoint
Ability to operate all standard office equipment
Incumbent must reside in the State of Idaho (Currently CEI doesn't sponsor H-1B Visas) Additional Desired Qualifications
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
On-site work is essential and regular predictable attendance is required. Employees may be required to work at occasional events and handle tasks outside of regular working hours.
Background Investigations:
Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225: Background Checks.
AA/EOE/ADA - Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.
