AV Support Technician at The University of Texas at Arlington in Arlington, Texas

Job Description:

Posting Number:

S05938P

Position Title:

AV Support Technician

Department:

OIT AV Support

Location:

Arlington

Job Family:

Information Technology

Position Status:

Full-time

Work Hours:

Standard

Work Schedule:

Monday to Friday, 8:00 AM to 5:00 PM, with an understanding of the 24/7 nature of IT.

• Must be able to work onsite at the university & travel to remote university locations as needed for onsite support.


• On-site position covering all UTA Arlington Campus locations.


• Potential for night and weekend hours.

Open to:

External and Internal

Salary:

Salary is commensurate with experienced and education.

Duration:

Funding expected to continue

Pay Basis:

Monthly

Benefits Eligible:

Yes

Benefits at UTA:

We are proud to offer a comprehensive benefits package to all our employees at the University.


https://www.uta.edu/hr/employee-benefits



To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:


https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.


Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at
https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary:

The position is primarily responsible for providing base level support and preventive maintenance of the equipment in academic teaching and learning spaces. Provide readiness checkups May assist team members with preparing conference rooms and other event spaces for events. Support audience includes faculty, staff, and students in delivering educational or other administrative content.

Essential Duties and Responsibilities:

AV Support for academic teaching and learning spaces:

• Provide base level and preventive audio-visual support for all teaching spaces.


• Resolve common reoccurring problems on instructional equipment or provide an alternative so that classes can continue.


• Perform proactive room tours to ensure all AV equipment/software is working properly.

AV Support for conference rooms and academic event spaces:

• Confirm audio and video conference equipment in conference rooms operates as expected to ensure stability for clients.


• Perform reboots and confirm digital displays in conference rooms and public areas across campus are functional during tours.

Customer Support:

• Provide technical instructions to a non-technical audience.


• Collaborate with other members of the IT team, especially Service Desk staff to resolve common tickets/issues.


• Escalate calls internally as needed, & monitors progress through resolution.


• Record client requests and incidents in the ticketing system following documentation requirements.

Other Duties as Assigned
The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.
Minimum Qualifications:

• Associate's degree with coursework in a related field; or any equivalent combination of education, training, and experience.

Preferred Qualifications:

• Bachelor's degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration.


• IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications.


• Hands-on computing experience with AV support situation, with a focus on instructional technology in a classroom and/or lab environment.

Knowledge, Skills and Abilities:

• Excellent communication & interpersonal skills.


• Be an excellent team player with strong sense of stakeholder management.


• Interact and communicate with peers and customers in a professional, client-focused manner.


• Able to work in team settings and independently with limited direction.


• Understanding of AV control systems and video conferencing/recording systems.


• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.


• Ability to use a personal computer and other office equipment, including related university software and email.


• Effectively manages own time and resources.


• Ability to drive UTA vehicle.

Other Requirements :

• Lifting and moving up to 40 pounds, moving computers and other computer peripherals.

Working Conditions:

• May work in all weather conditions.


• May work around electrical and mechanical hazards.

Special Conditions for Eligibility:

• All Information Technology staff - regardless of their unique position - are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.

CBC Requirement:

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations:

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email
ADADocs@uta.edu.

Number of Vacancies:

1

Minimum Number of References Required:

3

Maximum Number of References Accepted:

3

Special Instructions to Applicants:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

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