Lab Referral Specialist at Cincinnati Children's Hospital Medical Center in Cincinnati, Ohio

Job Description:

Job Description



At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.



Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation


• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
  


• A Top Hospital and Health System for Diversity recognized by DiversityInc


• One of the nation's most innovative companies by Fortune in March 2023


• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Hours: M-F 10am-6:30pm, holiday rotation: 1-2 per year



JOB RESPONSIBILITIES

• 
  Collaboration- Work collaboratively/cooperatively with others to achieve goals. Proactively adjust one's style and/or efforts to complement those of others. Develop positive working relationships with peer/colleagues. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere. May serve as a liaison within the division or organization.
  
  


• 
  Customer Service - Lab Support- Informs customers/patients of unavoidable delays as soon as possible, apologizing for the delay. Makes things right when a customer's expectations have not been met by taking ownership of the problem, resolving it promptly or referring it to someone who can. Calls critical results and obtains faxed orders for additional testing. Assists customers in retrieving samples from storage tracking system, or adding on additional tests. Assists in retrieving, receiving, verifying, and uploading results from reference laboratories when necessary. Regularly and conveniently available to provide services to meet the needs have families and Cincinnati Children's employees as determined by department management and Cincinnati Children's governing body.
  
  


• 
  Communication - General- Effectively demonstrate communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding clinical, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information. Assemble and distribute material for project communications if necessary.
  
  


• 
  Documentation - Labs- Performs scanning of result documents competently when necessary. Performs and documents Quality Assurance procedures, such as pending test list, work list review, etc. Assists in the maintenance, revision and expansion of procedure manuals and ancillary manuals.
  
  


• 
  Patient Processing- Perform routine referral specimen processing and procedures at acceptable levels of competency on a timely basis. Knowledge of testing requirements, as well as ability to correctly select reference laboratory. Identify technical and specimen related problems or discrepancies. Document all required reference laboratory information accurately, completely and on a timely basis using the correct reference lab requisition, on-line service or interface. Provides courteous and timely customer service. Performs various functions using the Laboratory Information System and Hospital Information System.
  
  

Informs customers/patients of unavoidable delays as soon as possible, apologizing for the delay. Makes things right when a customer's expectations have not been met by taking ownership of the problem, resolving it promptly or referring it to someone who can. Calls critical results and obtains faxed orders for additional testing. Assists customers in retrieving samples from storage tracking system or adding on additional tests. Assists in retrieving, receiving, verifying, and uploading results from reference laboratories when necessary. Regularly and conveniently available to provide services to meet the needs have families and Cincinnati Children's employees as determined by department management and Cincinnati Children's governing body.



JOB QUALIFICATIONS

• Associates degree in Medical Laboratory technology, chemical or biological science OR Equivalent combination of education and experience
  
  


• 2+ years of work experience in a related job discipline and Experience in a laboratory setting
  
  

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
  


• Medical coverage starting day 1 of employment. View employee benefits here.
  
  


• Competitive retirement plans
  
  


• Tuition reimbursement for continuing education
  
  


• Expansive employee discount programs through our many community partners
  
  


• Referral bonus program for current staff!
  
  


• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
  


• Physical and mental health wellness programs
  
  


• Relocation assistance packages available for nurses!
  
  

*Benefits may vary based on FTE Status and Position Type



Primary Location

Burnet Campus



Schedule

Full time



Shift

Day (United States of America)



Department

Laboratory Support Services



Employee Status

Regular



FTE

1



Weekly Hours

40



Salary Range

$20.02 - $24.40


Comprehensive job description provided upon request.


Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability. Apply Now