Job Description:
Job Title:
Desktop Support Technician
Location:
Memphis, TN
Minimum Requirements:
- Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with a minimum of 2 years of professional experience;
- or no experience required with a related Master's degree
- Current DoD 8570 IA Baseline Certification, IAT Level I or higher
- (A+ CE, Network+ CE, SSCP, CCNA-Security)
- Must have active or interim Secret security clearance required prior to start
- Experience supporting Windows 7, Windows 10, and MS Office 2013.
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
- Ability to work well as part of a team.
Duties &Responsibilities:
- Support responsibilities include software installation, and configurations.
- Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshooting printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Other:
- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DoD environment.
- Experience supporting Office 365
Summary:
Allyon is a certified woman-owned small business dedicated to empowering cleared IT professionals to reach their career goals and building high-performance teams for our federal government clients nationwide. With over 15 years of experience supporting the federal government, we've proudly helped professionals like you achieve their career goals across all areas of IT. Apply today and become part of our mission to support the nation's most critical technology, infrastructure, and cybersecurity initiatives. Together, we can drive innovation and make a difference where it matters most!
What we Offer:
- Competitive pay and benefits
- 401K Eligibility after 6 months of employment
Allyon, Inc. is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. Allyon, Inc. complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.
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