Senior Account Representative - Insurance at MMC in Cincinnati, Ohio

Job Description:

We are seeking a talented individual to join our team at Marsh. This role will be based in Cincinnati, Ohio or Cleveland, Ohio, or Grand Rapids, Michigan. This is a hybrid role that has a requirement of working at least three days a week in the office.


This position is part of the overall account team and is critical to the client experience to drive new business and facilitate retention throughout the client lifecycle.



We will count on you to:

• Collaborate with the Account Executive to improve the client experiences.
  
  


• Oversee the review/follow-up regarding endorsements, policy issuance, extensions, audits, and cancellations and escalate concerns to the direct manager or client team, as appropriate.
  
  


• Ensure the success of the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes, and ensuring documents are issued correctly and on time in accordance with our professional standards.
  
  


• Strengthen and maintain relationships with clients, prospects, client teams, and producers to provide best-in-class service and drive growth and retention. Respond directly to difficult client questions and requests, and solicit assistance from the Account Executive as needed.
  
  


• Oversee the process of ensuring that all client information is collected, reviewed, updated and communicated to the placement team for optimal program solutions and pricing
  
  

What you need to have:

• 2+ years of risk management experience, commercial insurance preferred.
  
  


• Bachelor's degree or equivalent work experience
  
  


• Must be able to obtain Property & Casualty (P&C) License within three months after hire
  
  


• MS Office proficiency (Excel, Outlook, Word, PowerPoint)
  
  

What makes you stand out:

• Currently hold a Property & Casualty (P&C) license
  
  


• Commercial Property & Casualty Insurance experience
  
  


• Previous office-based customer service experience
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
  
  


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  
  


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

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Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Apply Now